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New Member
Posts: 1
Registered: ‎10-03-2017

WorkCentre 7225 | Developer Motor Failure and/or Problem w/Xerographic System

Yesterday, after a Paper Jam, we suddenly started to receive an Error "Deve Motor Fail" with the Chain Link 393-320-00.

 

I tried to enter Diagnostic Mode (held 0, pressed Start, logged in with "6789") and this worked, but I am unable to access the menu I need - when I hit "Machine Status" it will not let me advance. I believe there is a way to clear the faults in this area.

 

I've restarted & unplugged the machine a few times; I've reseated the drums (though not sure if I should have done it differently).

 

Presently, I'm not sure how to troubleshoot this or workaround it. Any advice would be greatly appreciated... 

Occasional Advisor
Posts: 304
Registered: ‎02-13-2013

Re: WorkCentre 7225 | Developer Motor Failure and/or Problem w/Xerographic System

You have a bad drum/developer cartridge.