Hardware

[Scott_Hu]

Workcenter 4250 shows "Software Upgrade in progress" forever, cannot print and/or copy.

We didn't initiate the upgrade, seems it started automatically.

The web interface is still working, but I couldn't initiate another upgrade, got the "Printer is Busy" error.

Is there any way to stop the upgrade and make the machine working properly?

Will a factory reset solve the problem? If so, how to do it?

Thanks,

Scott

[Joe053204-xrx]

Unplug it from the LAN to discount any outside source updating it from your LAN.

Make sure there is no USB key plugged into the printer

Attempt to run a Software reset via :Machine Status > Tools > Device Settings > tests and resets > Software reset > System Software reset > Confirm (Should not incur data-loss, but might)

Attempt to Disable updates via CWIS: Properties > Maintenance > Upgrade Management and un-check the box Apply

Change the IP address and attempt to cancel any and all print jobs in queue of any PC/Mac as well as the printer (Job Status screen)

Perform and ODIO (On Demand image Overwrite)

CWIS > Properties > Security > On Demand image Overwrite  >Manual > Full > Start (Nothing of value should be lost)

A full factory reset would require a technician from Xerox, or someone with access to and an understanding of a Xerox 4250 Service Manual, which is not sold obviously.

[Scott_Hu]

Joe, thanks for your quick responding.

I unplug the network cable, and tried to to press "Machine Status" botton, but didn't get any response, the screen still shows "Software Upgrade in Progress".

Then I tried disabled updates via CWIS, then "On Demand image Overwrite" -> Full, it took a long time to finish, but no luck as well.

Actually I have a service manual at hand, but couldn't figure out how to do a factory reset. I could only find the way to do a memory clear.

Thank,

Scott