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New Member
Posts: 1
Registered: 4 weeks ago

Workcentre 6015 wireless connectivity issue

Good morning, 

 

I am experiencing a problem with wireless printing to a 6015 work centre. The wireless icon on the printer's screen shows an X underneath it. I assumed that meant that the wireless had disconnected and needed to be reset, but I'm the only one experiencing problems with printing. I've played around with the settings on my computer and I've tried searching the web for answers but haven't been able to find a fix. Can someone offer a solution?

 

Thanks,

Michelle

Analyst Nation Moderator
Posts: 4,203
Registered: ‎11-25-2013

Re: Workcentre 6015 wireless connectivity issue

So can you reach the printers IP address in a web browser?

 

Because if others can print, it is clearly online and working, which would imply your PC/Laptop is either not on the same network or has a firewall that is blocking ports 9100 or 515. BitDefender does this when you are wireless and the printer is wired or vice versa. Windows can do this if you set the Network as Public

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.