03-20-2018 01:48 AM
I have a workcentre 6515/DNI and it gives me a fault error of 062-380 as soon as it is powered on. Nothing is connected to the printer except the power cable. It was working perfectly 2 month ago when it was last used and then turned off. It wasn't moved, but now it start with that fault error.
Any help is appreciated.
03-20-2018 01:26 PM
It's the lens assembly, but the code is generic, it is either locked, stuck in position or broken/unhooked.
Only hope is to take it apart and start reseating cables under the platten (Since I assume you have no maintenance agreement with Xerox)
03-31-2018 03:10 PM
Sorry for the late reply.
So when I power on it on, the scanning lamp moves back and forth about a quarter of the glass and then the lamp flashes on and off quickly for less than a second. Not sure if that helps, but it is not locked or stuck it seems. It could be broken or unhooked as you have stated, but if it moves and flashes on, does that mean it could be something else.
Have not taken anything apart, but you are correct that I don't currently have a maintenace agreement with Xerox. Any other way to resolve? I can try taking it apart and reseating the cables. Is there any service manual or guide to how to take it apart?
Thank you for your help.