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New Member
Posts: 2
Registered: ‎03-20-2018
Accepted Solution

Workcentre 6515 software upgrade failed 017-759

I'm attempting to upgrade my 6515 from s/w 65.10.41 to 65.21.41 using the firmware update tool on my mac running 10.13.3

 

The firmare tool runs and says firmware upgraded and I get 5 beeps from the printer but it sits displaying "An authorized user is making changes to this device, Please wait....” forever. If I switch the printer off and on from the front panel I get the following on the error report and the s/w is still at 65.10.41:

 

The software upgrade failed(017-759)

(Upgrade NG)

Analyst Nation Moderator
Posts: 5,905
Registered: ‎11-25-2013

Re: Workcentre 6515 software upgrade failed 017-759

The fault is just stating again that the update failed.

 

Try the newest firmware from here.

I have seen quite a lot of failures with updates on Macs, if at all possible, try from a Windows device.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 2
Registered: ‎03-20-2018

Re: Workcentre 6515 software upgrade failed 017-759

I dug out an old windows laptop and did the upgrade from it via USB rather than over the wired ethernet (both the Mac & the printer are on wired ethernet) as I did from the Mac and that worked fine.

I don't know if the issue is an upgrade over ethernet or from a Mac....
New Member
Posts: 3
Registered: ‎04-12-2018

Re: Workcentre 6515 software upgrade failed 017-759

Hi there. Sorry for asking, but how did you manage to upgrade the FW via the USB. I have the exact same problem after a FW update trial that failed. Stuck on logo screen now.
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Analyst Nation Moderator
Posts: 5,905
Registered: ‎11-25-2013

Re: Workcentre 6515 software upgrade failed 017-759

Where did you get the firmware you are using? The instructions are included in the firmware I linked above and they certainly include the USB instructions (To be clear, it is a laptop connected by USB, not firmware residing on a USB stick)

 

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Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.