Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
New Member
Posts: 1
Registered: Sunday
Accepted Solution

Workcentre 7830 not recognizing new drum cartridge

Machine gave message to replace drum cartridge in R1 position. Replaced with new cartridge but I still receive the message. I have tried to reset several times but still receive the same message.

Analyst Nation Moderator
Posts: 4,509
Registered: ‎11-25-2013

Re: Workcentre 7830 not recognizing new drum cartridge

Do a Software/Network reset.

Try and clean the contacts inside the machine (upper part of the opening for the drum.)

Swap R1 with R3 and see if the issue follows it, if it does, the drum is defective, if it doesn't, the machine would likely need service

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.