12-26-2017 05:00 PM
Had a "Drum is Low" message and blinking red indicator light, drum was ordered and replaced, the indicator light persists and still says drum is low. Prints fine and clear prints. Any reason why and how to reset this? I have tried powering off and on and did not fix. Please advise.
12-27-2017 12:17 PM
Basically, you replaced it to soon, what happens is it gets to the low alert and a fuse goes off, and the light blinks, when it goes end of life, a 2nd one goes and the light stays solid and you replace the drum/imaging unit. Because you replaced it before it told you to, it hasn't gotten the signal from the 2nd one, so it stays blinking. I don't know how to get rid of the message without disabling the feature, so I will just tell you what I do know. Assuming it worked fine and you just replaced it because of the message, go back to the old one and swap them again when it tells you to do so. Or, disable the notification.
From the Machine
When your Toner cartridge is low on Toner, the Machine Status light will blink red to let you know it is time to order a new Xerox Toner cartridge. When the cartridge is empty and needs to be replaced, the light will be solid red. When the drum cartridge needs to be replaced, the Machine Status light will be red. For each of these conditions, the user interface will also display an error message indicating the cartridge status.
To enable the Low Toner Alert and the Low Image Unit Alert at your machine:
From your PC:
Use Easy Printer Manager (EPM) to view a supplies status page:
Use CentreWare Information Services (CWIS) to check supplies status.