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New Member
Posts: 2
Registered: ‎05-19-2017

Xerox 550 Color with Fiery unable to scan to file after pathch for the wannacry virus

[ Edited ]

Good Morning I have a Xerox 550 Color after applying the patch on the server the device is unable to scan to folder, since this patch disables smb1 is causing this device to scan to file, the current Machine Software version on this device is 1.206.4, and the smb and I'm using the ip address and port 445 for scanning. Any help would be gladly appreciated.

Analyst Nation Moderator
Posts: 4,654
Registered: ‎11-25-2013

Re: Xerox 550 Color with Fiery unable to scan to file after pathch for the wannacry virus

SMB1 isn't disabled by MS17-010 (the Wannacry patch) and the 560 should scan fine with it applied.

It will not scan fine if you do disable SMB1 like is suggested here in the blog:

 

To file a report with Xerox to get FujiXerox to get SMB2 added to the 560 model family capability, upgrade to the latest firmware here first, print a configuration sheet with it applied, then call and ask for 2nd level support, they will want the config sheet for sure, and a Wireshark trace showing the machine failing the scan if possible (Will greatly accelerate the troubleshooting process)

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.