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New Member
Posts: 6
Registered: ‎10-24-2017

Xerox 6655 always reboot

the first with the error 03-520-00 

this error will veryday ,and now very hours will have to reboot to freeze the touch monitor.

 

and now will stay with the green screen to say powing up , and always reboot.

 

machine for 2 year but only about 10000 papers:(

 

somebody can help us?

 

thank you so much

 

 

Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: Xerox 6655 always reboot

The fault implies the HDD failed, It's a SATA 250GB 2.5 inch(laptop) drive.

 

After replacement (if it is the issue/cause) you would need to altboot the printer (Install the firmware from a USB key)

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 6
Registered: ‎10-24-2017

Re: Xerox 6655 always reboot

thank you for your informationen.

 

we will try to replace the harddisk ,

where we can find the informationen how to install the firemware from USB?

 

thank you so much

Highlighted
Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: Xerox 6655 always reboot

In your PM's

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 6
Registered: ‎10-24-2017

Re: Xerox 6655 always reboot

at first must thank you for your help.

now we have change the harddisk with SATA 250G 2.5`

want want to try it.

usb with new Fireware has alreday through the Email finised.

but the machine reboot always. after reboot in green , for about 10-20 sec then reboot itself :(

 

 

Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: Xerox 6655 always reboot

I have absolutely no idea what you are saying.

If you put thr drive in the printer and did exactly what I stated in the PM to you, then you would need to pay someone local to fix it for you. I have given all the information that should have been required.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 6
Registered: ‎10-24-2017

Re: Xerox 6655 always reboot

we have found the place of the harddisk

and replaced it.

 

but found the old are from toshiba with 320G

and from the message we have boung a 250G

 

it will problem ?

 

after replace , the root problem is till retain the original problem,

 

tomorrow we will try make fotos for the screentshot  of the File Directory and make foto of the printer through pm to you.

 

thx

Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: Xerox 6655 always reboot

Nobody needs to see a file directory, the altboot process does all that, at no point should the drive be hooked up to a PC.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 6
Registered: ‎10-24-2017

Re: Xerox 6655 always reboot

You did not understand my question

We have bought a 250G hard drive from the one you provided, but found that the old machine was a 320G hard drive

We followed the USB STICK steps you've done, and it's connected to the machine, but the machine just keeps on running, and we wait 30 minutes and still restarting at 20-40 seconds

The problem is not solved at all

Now our question is, is it because the old hard drive is 320G and the 250G hard drive we bought according to your information does not match this machine?

Our problem has not been solved Why click to solve the problem has been solved? ?

Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: Xerox 6655 always reboot

The problem is not solved at all -

At no point have I suggested it was

 

Now our question is, is it because the old hard drive is 320G and the 250G hard drive we bought according to your information does not match this machine?

Nope, will just mean slightly less storage if yo uscan to mailboxes

 

Our problem has not been solved Why click to solve the problem has been solved? ?

Absolutly nowhere did I or anyone else ask you to. Finish reading the sentence.

 

"Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues."

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.