03-27-2018 03:50 PM
Been in a bind in work for the past week. We switched internet providers from Spectrum to Elauwit, and since our Xerox Workcentre 6655i printer has been a giant paperweight (besides the scan functionality). I will list everything I have tried since the change, and everything has been to no avail.
-Called Xerox support and had a helpful technician, Andrew. Andrew determined that the new ISP used a different IP address system (192.168.253.xxx) versus the old ISP (192.168.1.xxx). So, we tried to set up dynamic IP assignment on the printer and it didn't work. We statically set an IP adress on the printer, and it still didn't work. For some reason, the printer refused to connect with the new network. He suggested that we contact the ISP.
-The ISP sent a technician who looked at the printer for a while. He determined the same thing, that the printer wasn't being allowed to get a dynamic IP from the network (not a 100% sure what he did). He said to call corporate.
-Called corporate IT and talked with them for a while. They said they were not able to do anything remotely, since the printer was not able to connect to the network they were not able to see it from their office (understandable).
-Bought a USB-B cord and hooked it from the printer to my PC. The PC does not recognize the printer as a printer, and instead has it listed as "USB Ethernet/RNDIS Gadget"
Under the Devices and Printers tab all the printers are showing as there but in error, and trying to run the Windows device manager does nothing. I know my way around a computer, but I am clueless when it comes to networking. Hoping anyone has had the same problem as I am having, because I need help!
Thanks in advance.
Solved! Go to Solution.
03-27-2018 04:38 PM
If it isn't on the LAN, Scan should not be an option unless it is to a USB stick, unless you meant to copy.
As for print from a PC via USB port, that needs to be enabled before it can work, login to it as admin and go to
Machine Status > tools > Network Settings > USB Settings > USB Connection Mode > Direct printing via driver
As for connection to the LAN.
From your PC, hold down the Windows key and tap the letter R.
Type cmd and hit enter
Type ipconfig and hit enter (take note of the Default Gateway)
In the new window type ping 192.168.253.200 and then hit the enter key
If you get no response, go to the printer and go into Machine Status > Tools > Network Settings > TCP/IP Settings > IPv4
Set the IP as 192.168.253.200
The Subnet as 255.255.0.0
The gateway as exactly what you noted in the above steps
Apply and reboot, see if you can then get to the printer on the LAN.
03-27-2018 06:08 PM
I think we were not setting the default gateway the last time I tried. Both the tip for the USB connection and getting the printer on the LAN were successful. Printer is back up and running and the boss is happy.
Thank you so much!
03-27-2018 06:19 PM
I'm pretty sure I know the Andrew to which you spoke, I'm going to tease him about it.