09-29-2014 04:30 AM
Our 7855 which has latest firmware installed keeps reporting that the bypass tray 5 is empty, even when nothing is being printed of copied to it.
none of our other 7855 exhibits this problem.
error coded 07-535-00 is displayed as the status code for this message on the UI
grateful for any advice
09-30-2014 09:08 AM
I cannot find anything on this fault code unfortunately, hopefully someone else have access to the service manual or something similar.
What if you put a paper in the bypass tray, does the printer start to print something?
Please remember to select "Accept as Solution" for posts that helped you solve the issue.
09-30-2014 10:40 AM
Thank you for using the Xerox forum.
Is it possible that a networked user sent a job using that tray and the proper size was not there so it is stuck trying to print?
If you disconnect the network and then try to print directly from 1 device does the message still appear?
12-05-2014 01:03 PM
I am getting the same error. All my 7855 have the Tray 5 (Bypass) is empty. message. There is no job waiting to print and even the new printers have never had any jobs sent to the bypass tray. I'm using the Xerox Global Print Driver PS 5347.600.0.0.
12-19-2014 01:21 PM
There are new Software/Firmware releases almost monthly when you include the Spar releases. We need clarification:
07-08-2015 04:24 PM
My 7855 is also displaying this message. I can't get it to go away either. I didn't see any solution posted on this page (or anywhere else I looked) so I figured I'd bump it to bring it back to life.
I've tried the manual overwrite, but still get the message.
Firmware version is 072.040.104.14800, I realize that this isn't the most up to date version, however it's the version that works with my server for scanning.
The tray is empty, and in the closed position.
No jobs are being held in the queue for the bypass tray.
Any help would most definitely be appreciated.
07-09-2015 01:40 PM
The tray sensor is always on, and as long as there is no paper in it the message will always be displayed in the driver here:
As well as here in CWIS:
07-17-2015 09:18 AM
I am also experiencing this same issue. We just received this brand new printer and have had it for about a week. It did not do this before nor require the bypass tray to be loaded with any size paper. The status message began appearing today and now all other print jobs are on hold and won't print. I've tried loading the bypass tray with paper and it still won't print other jobs. Not sure what to do. I know that this bypass tray doesn't have to contain paper because it worked just fine without it. I have confirmed that no jobs were sent to this bypass tray and have deleted all pending jobs and resending a standard page print job that should have been printed from trya 3 or 4.
07-17-2015 09:35 AM - edited 07-17-2015 09:36 AM
I used solution listed by v.andreev on 12-22-14.
This worked for me!! Thanks so much. It didn't actually get rid of the message which says bypass tray is empty, but it did allow all print jobs to go through again regardless of it being empty. Thanks again.