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Member
Posts: 10
Registered: 4 weeks ago
Accepted Solution

paper jam in tray 1 - Workcentre 3325

[ Edited ]

Hello I have problem with Workcentre 3325, the problem is that the device is switch in blocking mode, the error is paper jam in tray 1, I do the instructions to remove this error, and I remove the paper holder, and I see  there is  paper and it is  stuck and stuck in tray 1 every time.

45 minutes I remove toner, I remove paper, I reboot device, and nothing and nothing, after 45 minutes I solved the problem, but I am not sure how, now the device is work!

Why I have this problem?


Someone with experience and knowedge? 

Community Manager
Posts: 2,411
Registered: ‎07-21-2010

Re: paper jam in tray 1 - Workcentre 3325

Hi Taner,

Thank you for using the Support Forum. I can't really tell you how you fixed the problem but the things to look at when you have a jam is the paper, is it within specifications, has it become wet/moist from high humidity?  Please take a look at the solutions for the paper jam in tray 1.  If the problem returns please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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