Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 1
Registered: ‎05-19-2017

wc 7220i continously prints blank pages

hello all, i have a 7220i, that after printing a form the other day, as i have done countless times previously, the machine started printing blank pages, untill you manually delete the print job. This is also the case for copying, wether it be on the glass or through the ADF. it is giving me a 319.410.03 code but when i looked that up through the support page it said there were no matches for that. any help would be appreciated as our mfp is quite a large door stop at the moment.

Analyst Nation Moderator
Posts: 4,761
Registered: ‎11-25-2013

Re: wc 7220i continously prints blank pages

Boot it up and go to

Machine Status > Tools > Security Settings > Image Overwrite Security

 

1.gif

Then go to Disk Overwrite Now > Overwrite Now

 2.gif

 

That will take 20-45 minutes

 

Then, after it reboots, Machine status > Tools > Troubleshooting > Resets

 

3.GIF

 

Software Resets > All Software > Reset > Reset

 

4.GIF

 

At that point if it is still not right you would need to have a tech come look at it, likely it would be broken physically in hardware someplace, might need to be ALTBOOTed (Complete wipe and reload done by tech in cases where corruption of firmware is expected.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.