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New Member
Posts: 1
Registered: ‎11-03-2017

xerox workcentre 7428 - cartridge replacement fail

Hi

We have a at the office and when we replaced the magenta the new one is not reconigsed but the printer, like it wasnt there.

 

it is an offical xerox product and the chip seems to be clean even though some powder fell off while we were exchanging the cartridge. 

Any ideas?!

 

thanks in advance

 

Luis

Occasional Advisor
Posts: 298
Registered: ‎02-13-2013

Re: xerox workcentre 7428 - cartridge replacement fail

Its most likely the contact pins in the back.