Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 1
Registered: ‎04-07-2017

AirPrint on WorkCentre 7855i

We have a few WC7855i copiers, they have airprint enabled and printing does work. 

Problem is nothing will print in colour, every job comes out in greyscale.

Apple devices are fine, they will print in colour to Dell colour printers, just not with these Xerox copiers.

Highlighted
Analyst Nation Moderator
Posts: 4,915
Registered: ‎11-25-2013

Re: AirPrint on WorkCentre 7855i

Either you set the print policy to BW CWIS > Properties > Services > Printing > General

 

1.GIF

 

Or you have an accounting system for color print (Apple doesn't support this) so it prints BW instead of failing the job, those 2 options are here.

 

CWIS > Properties > Login/Permisions/Accounting . User Permissions > User Permissions Roles > Edit

 

2.GIF

 

3.GIF

 

If option 2 is the issue, you may be able to set the iPhones/iPads as IPP exceptions and cludge it into working, but you definitely won't be able to track the user.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.