02-22-2017 11:56 AM
Does the CQ8700/8900 support the @PrintByXerox Mobile Cloud Application?
I have a reseller partner who was attempting to download @PrintByXerox applet from AppStudio to a CQ8700, and he received an error message.
I wonder if the device might require a firmware update.
02-22-2017 03:10 PM - edited 02-22-2017 03:10 PM
The first thing you should do is verify that the proxy server is set up correctly via the device IP web page under Connectivity > Setup.
If that does not work, check for the most current version of firmware and update the firmware. After this is complete, attempt to push the @PrintByXerox applet from the AppStudio again.
Please let me know if you need any additional assistance.
Xerox Mobile Print Admin
02-22-2017 03:24 PM
Based on your response, the CQ8700/8900 does support the @PrintByXerox weblet.
I will have the reseller partner verify firmware and upgrade if necessary as well as reviewing the Proxy server settings.