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New Member
Posts: 2
Registered: ‎11-20-2015

Registering Phaser 6022 with Google Cloud Print

Hi there --

Trying to connect the printer to Google Cloud Print and having trouble. When I go into the CentreWare settings and click the "Register this device to Google Cloud Print" (as the manual says to do) the page just seems to refresh. Nothing seems to happen, and no barcode is printed. The only guidance CentreWare gives me is that "Google Cloud Print can only be used when the machine is using IPv4," but as far as I know I'm using IPv4 so not sure what else to try.

Would love suggestions! Thanks all!

Xerox Employee
Posts: 58
Registered: ‎03-29-2013

Re: Registering Phaser 6022 with Google Cloud Print

[ Edited ]

I've only used this machine a little bit myself, but I'd check network settings.  Are you even connected to the network or are you connected to this device directly?  Does the configuration page show the device IP address?

 

Is this in a home or workplace?  If it's a workplace maybe you have a network proxy you have to set.  You could try changing the DNS server to Google's 8.8.8.8 server.

 

Which browser are you using?  If it's something awful like IE maybe try it with Firefox or Chrome.  

New Member
Posts: 2
Registered: ‎11-20-2015

Re: Registering Phaser 6022 with Google Cloud Print

Yep, it's wirelessly connected to the network in my home.  I can print to it from my desktop PC, and AirPrint works with the iPad, but no Google Cloud Print.  I've tried it in both Firefox and Explorer with the same result (doesn't print the Cloud Print page).

And just to make it more complicated: It's currently on my primary SSID for testing purposes, but the ultimate goal is to somehow assign it to the guest SSID.  Which is proving problematic since the guest SSID seems designed to not allow guests to reach anything except the internet.

Xerox Employee
Posts: 58
Registered: ‎03-29-2013

Re: Registering Phaser 6022 with Google Cloud Print

Check the firmware is the current one: 01.07.00.30.3938

Can you get to Google from your PC....probably yes.

 

Airprint and the desktop aren't really trying to get outside of the network so they only tell us that it's functioning on the network.  The way that Google Cloud Print works is that it registers via HTTPS with Google, so this is a bit odd but it sounds like it can't communicate with Google.

 

The reason it couldn't communicate with Google would be 

The Router

 

The Device's settings

  1. I would still check the DNS server is not the issue by setting it to 8.8.8.8.
  2. Disable and reenable the GCP service
  3. Restart the device
  4. Check there's no setting that would prevent pages from printing
  5. I wonder if it's possible it's trying to communicate to the wired connector instead of the wireless

Conflicting services on the device

  1. Reset the device to default settings and enable GCP first to see if it fixes itself
Analyst Nation Moderator
Posts: 4,604
Registered: ‎11-25-2013

Re: Registering Phaser 6022 with Google Cloud Print

Check the time and date is still correct on the printer, it has to be within 3 minutes or Google tends to fault printers.

Gmail does this so it is entirely possible the Cloudprint servers can and do as well.

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Joe.
Xerox Employee
Posts: 58
Registered: ‎03-29-2013

Re: Registering Phaser 6022 with Google Cloud Print

Oh yeah, the clock is the most likely issue.  It's not even Google that's dinging you; HTTPS requires the clocks be close.

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New Member
Posts: 1
Registered: ‎12-30-2015

Re: Registering Phaser 6022 with Google Cloud Print

In the Properties tab, click on General to expand, then Port Enabling. On the right, make sure the box for Enable GCP is checked. After this is done, you can register with Google Cloud Print. You have 14 minutes to finish on the Google site. This finally worked for me. Good luck.
New Member
Posts: 1
Registered: ‎02-10-2016

Re: Registering Phaser 6022 with Google Cloud Print

Thank you! The printer is great and so is the software. But the Xerox documentation Dept needs shooting and replacing. This is the only place that mentions that GCP has to be enabled,

 

I find that GCP stands for "Google Cloud Print". So I assume that this flag has to remain ON.

New Member
Posts: 3
Registered: ‎10-04-2016

Re: Registering Phaser 6022 with Google Cloud Print

Worked for me thanks! (dont forget to restart)
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