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New Member
Posts: 1
Registered: 4 weeks ago

Unable to create user account

Hi

 

please can i have some assistance, i'm trying to create a account for a a user in our office to access the print by xerox app on the connect key devices.

 

if the user submit a email to print@printbyxerox.com he receives the notification that he's email has been accepted. however the user will not receive his password to release the print. 

 

i then visited the Xerox Mobile print website. https://xmpc.services.xerox.com/ and tried to create a account for the user however when i enter a password i received an error stating the "authentication Failed for user@domain.co.za, invalid Credentials"

 

please can we get some assistance in resolving this issue. 

 

Kind Regards 

 

Treven - XDN Office, Durban, South Africa

 

Xerox Employee
Posts: 49
Registered: ‎10-03-2012

Re: Unable to create user account

[ Edited ]

Treven,

 

Are you trying to set up access for this user to an existing company? Or are you trying to set up a new company account for this user?

 

Also, are you using a trial version, or a licensed version of XPMMS?

 

Thank you,

XMP_Admin

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