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New Member
Posts: 2
Registered: ‎02-03-2014

Xerox mobile cloud prinr

[ Edited ]

Hi all,

 

We have had one of our customers which uses Xerox mobile cloud print and they have had all of their printers fall off the agents, they have tried the following:

 

  • Rescanned
  • Added additional devices & rescanned
  • Restarted the services
  • Upgraded one of the agents

 

But still with no success,  at one point a couple of printers popped up and shortly disappeared. All printers are accessible via the web ui any ideas?

Analyst Nation Moderator
Posts: 4,370
Registered: ‎11-25-2013

Re: Xerox mobile cloud prinr

First guess would have to be SNMP issues. have you checked if they implemented SNMPv3?

Firewalled ports 161-162?

 

The fact port 80 (CWIS) works with the same IP/Hostname implies SNMP is the issue.

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Joe.