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Agency Analyst
Posts: 47
Registered: ‎12-09-2013

Paper size issue

I recently installed a 7845 for a customer.  I tried to demonstrate the Mopria app by printing a picture from her phone.  Even though the app settings showed to use letter size paper, it printed on tabloid.  The only time I was able to print the picture on letter was when I removed tabloid from the trays.  Is there a fix for this? FW ver.: 073.040.075.34540

Analyst Nation Moderator
Posts: 4,529
Registered: ‎11-25-2013

Re: Paper size issue

I just printed to Letter LEF via MOPRIA from an LG G4 on Android 6.0.1 and a Nexus 5x running Android 7.0.1 without issue to a 7835 running 073.040.106.26100

 

2016-09-30 16.58.28 (Small).png

 

2016-09-30 13.56.44 (Small).jpg

 

2016-09-30 13.58.42 (Small).jpg

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Joe.
Agency Analyst
Posts: 47
Registered: ‎12-09-2013

Re: Paper size issue

Was there tabloid paper loaded in at least one of the trays?

Analyst Nation Moderator
Posts: 4,529
Registered: ‎11-25-2013

Re: Paper size issue

Tray 1 is Tabloid

Tray 2 is Legal

Trays 3-4 are Letter.

Tray 5 is Tabs.

 

Job probably printed to tray 3, I didn't check which had priority.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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New Member
Posts: 1
Registered: ‎01-14-2017

Re: Paper size issue

I came across the same issue