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New Member
Posts: 1
Registered: ‎09-11-2017

016-910 message

Hi!

 

I have a problem with new VersaLink C7025 with printing.

When try to print something the machine give an error as on the picture.

tried many ways to solve it - updated firmware. tried diffrent drivers, reseted fully no luck.

Please kindly assist on this.

Thank you in advance

viber image1.jpg

 

 

Analyst Nation Moderator
Posts: 6,111
Registered: ‎11-25-2013

Re: 016-910 message

Why not just put the paper in the tray exactly as it states?

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Joe.
New Member
Posts: 2
Registered: ‎10-19-2017

Re: 016-910 message

Most of the time, this error appears when printing a page in US letter format when the paper format in the printer is A4. With other printer brands, the problem is solved by itself but not with Xerox? Why Xerox does not allow to print even if there is a paper error?
Highlighted
Analyst Nation Moderator
Posts: 6,111
Registered: ‎11-25-2013

Re: 016-910 message

They do, you just turn it on in EWS, it isn't on by default becuase it isn't preferential to most.

 

EWS > System > Defaults and Policies > Specified Paper is unavailable

 

2.JPG

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Joe.
New Member
Posts: 3
Registered: ‎03-28-2018

Re: 016-910 message

I know this thread is a little old; I'm having this problem as well. The posted solutions haven't solved it. Any other options to try?

 

The problem:

error code 016-910

printer says it's waiting for 8.5x11 paper, but also recognizes that 8.5x11 is in tray 1

I've tried the easy stuff: Opening and closing the tray, physically readjusting the paper size guides in the tray, factory reset, connecting via USB and via the network.

I've also tried adjusting the setting above to accept A4 and US Letter interchangeably

 

Analyst Nation Moderator
Posts: 6,111
Registered: ‎11-25-2013

Re: 016-910 message

But is the paper in tray 1 plain white paper? Because it also matters, not just the size. So does the orientation you load it

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Joe.
New Member
Posts: 3
Registered: ‎03-28-2018

Re: 016-910 message

Thanks for your reply. Colour matches and I checked both orientations too.
Analyst Nation Moderator
Posts: 6,111
Registered: ‎11-25-2013

Re: 016-910 message

Then it won't be loaded as plain paper, and if it is, your error message (not the fault code) is different

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 3
Registered: ‎03-28-2018

Re: 016-910 message

I've had some success by setting the tray to dedicated, rather than auto-select paper size. For some reason this seems to help it print sucessfully.