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New Member
Posts: 3
Registered: ‎07-05-2017
Accepted Solution

8560 print only black and white

my other phaser 8560 MFP print only black and white.

 

I tried with several computers, and se8560.JPG

veral programs, it prints only black and white.

Why it is marked color: no (couleur:   Non)

Analyst Nation Moderator
Posts: 4,916
Registered: ‎11-25-2013

Re: 8560 print only black and white

It would depend on it being a software error or hardware, I'm guessing hardware due to your other post where you appear to have a torn wiring harness in the print head, but printing a Configuration page at the printer itself will tell (If it prints in color , it has to be a setting , if it prints BW, it is a hardware failure.)

  • Press the [System] button on the Control Panel. The System Setup menu will be displayed.
  • Press the [Down] arrow button on the Control Panel to select [Configuration Page].
  • Press the [OK] button on the Control Panel to print.

You should also be using the 8560 driver, not the 8860

 

You could also try using the XeroX Global print driver

 

 

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Joe.
New Member
Posts: 3
Registered: ‎07-05-2017

Re: 8560 print only black and white

THANK YOU VERY MUCH! It works using the driver xerox Global print driver PCL