10-04-2010 05:50 PM
Using the latest Xerox printer drivers, either the Phaser 7750GX / 7760GX specific drivers or the Xerox Global Print drivers, we are getting different behavior in Adobe Reader and Adobe Acrobat Standard / Professional than we did with prior Windows XP drivers. The behavior is also different from the latest print drivers for all the other printers we use in use, both standalone printers and digital copiers. Specifically, when you go to print a PDF document, select the Xerox printer, then click Properties, if you change the Paper Size (for example from Letter to Tabloid), then click OK, the Paper Size change is not fed back to the Adobe application. All other printer drivers we use, including XP-version Xerox printer drivers, successfully feed back the Paper Size change. Is there any way to do this with the latest Xerox printer drivers? Thanks!
Solved! Go to Solution.
10-04-2010 06:18 PM
I found the solution. In the Xerox printer properties dialog box, click the Paper drop-down and select "Other Size..." Then in the "Original Document Size: drop-down box (4th drop-down box from the top), choose the desired paper size. Then click Close, OK, OK, and when you return to the PDF document it will show the dimensions of the new paper size chosen.
10-04-2010 07:29 PM
Thank you for coming back to the community and sharing the answer that you found. I am sure it will help somebody else down the road and they will definitely appreciate it. I am glad you found the accepting solution option also. This will help us build a knowledgebase right within the community.
04-01-2011 05:38 PM
Excellent find! We were having this same problem on a WorkCentre 7335. It didnt matter which driver we changed to, the application settings were never changed properly when a different paper size was selected.
The Xerox phone support solution was to change the paper size option in the application first, but that is a poor workaround because every application is different and some do not offer that option.
This find is a better workaround until the driver can be fixed. Thanks for posting it. =]
04-05-2011 06:55 AM
I also found this workaround by myself and I find it unacceptable for a 2000$+ printer.
This should be automatic as it is in every 100$ home printer I owned until now.
Please Xerox fix this, it is anoying and time consuming!