09-13-2017 04:49 PM
I have a Xerox WorkCentre 7220i that has recently started having issues with the black portions of color printouts not fusing to the page and smearing across the page. We recently had the laser replaced as it failed four months after purchasing the WorkCentre and this issue seemed to start after the repair. It has a new fuser and laser in it and I don't know if something else is failing and need to have the tech come back again or maybe just a setting or need to replace some consumable supply.
Solved! Go to Solution.
09-14-2017 03:11 PM
That looks like it isn't fusing, and ends up peeling off on a roller then getting picked up again in the wrong spot, which would imply the paper is programmed wrong (plain vs cardstock for instance) or an incompatible 3rd party toner that has different melt point than Xerox branded.
09-18-2017 02:26 PM
09-18-2017 06:41 PM - edited 09-18-2017 07:13 PM
Other steps would be to have a tech re-initialize the nvm's or do an alt boot software load. You may also want to check your power going to the machine is good. Another possibility is that the file is coming over too saturated. see if copies are not fusing as well as other files.
09-19-2017 11:53 AM
It deffinately looks fusing related. Things that can cause the toner not to fuse are not enough heat or pressure or an oversaturated image. See if it is happening on 20lb paper. Is hit happening when copying from the glass?
09-19-2017 12:17 PM
09-20-2017 04:31 PM