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New Member
Posts: 5
Registered: ‎09-13-2017
Accepted Solution

Black Toner Smearing WorkCentre 7220i

I have a Xerox WorkCentre 7220i that has recently started having issues with the black portions of color printouts not fusing to the page and smearing across the page. We recently had the laser replaced as it failed four months after purchasing the WorkCentre and this issue seemed to start after the repair. It has a new fuser and laser in it and I don't know if something else is failing and need to have the tech come back again or maybe just a setting or need to replace some consumable supply.170913144643_0001.jpg

Analyst Nation Moderator
Posts: 5,319
Registered: ‎11-25-2013

Re: Black Toner Smearing WorkCentre 7220i

That looks like it isn't fusing, and ends up peeling off on a roller then getting picked up again in the wrong spot, which would imply the paper is programmed wrong (plain vs cardstock for instance) or an incompatible 3rd party toner that has different melt point than Xerox branded.

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Joe.
Occasional Advisor
Posts: 304
Registered: ‎02-13-2013

Re: Black Toner Smearing WorkCentre 7220i

Joe is correct, or its a bad fuser.

New Member
Posts: 5
Registered: ‎09-13-2017

Re: Black Toner Smearing WorkCentre 7220i

Funny thing, we are using plain white paper, but if I set the 7220 paper trays to lightweight cardstock it will fuse properly on the plain white paper. I tried replacing the fuser with no luck. I'm going to try replacing the black drum unit and see if that makes any difference. We are still using the Xerox toner that came with the unit from the factory.
Highlighted
Occasional Advisor
Posts: 304
Registered: ‎02-13-2013

Re: Black Toner Smearing WorkCentre 7220i

[ Edited ]

Other steps would be to have a tech re-initialize the nvm's or do an alt boot software load. You may also want to check your power going to the machine is good. Another possibility is that the file is coming over too saturated. see if copies are not fusing as well as other files.

New Member
Posts: 1
Registered: ‎09-19-2017

Re: Black Toner Smearing WorkCentre 7220i

We have the similar issue with WorkCentre 7225i. Don't know how to fix it.

Occasional Advisor
Posts: 304
Registered: ‎02-13-2013

Re: Black Toner Smearing WorkCentre 7220i

It deffinately looks fusing related. Things that can cause the toner not to fuse are not enough heat or pressure or an oversaturated image. See if it is happening on 20lb paper. Is hit happening when copying from the glass?

New Member
Posts: 5
Registered: ‎09-13-2017

Re: Black Toner Smearing WorkCentre 7220i

We are using 20lb paper and it started fusing correctly when I set the paper to lightweight cardstock instead of plain paper. I tried replacing the black drum as directed by Xerox support and now it is stuck in Xerographic adjustments are progress and has been for over 18 hours and will not print or copy. I powered down and uplugged form power and it is still stuck in Xerographic adjustments. Does Xerox have a lemon clause for machines that have ghosts? I haven't checked the power to the machine so that is one thing I can check. Thanks for all the replies.
Occasional Advisor
Posts: 304
Registered: ‎02-13-2013

Re: Black Toner Smearing WorkCentre 7220i

Sounds like you have a bad imaging unit. I would put the old one back in. Try the previous steps I listed for your original problem.

New Member
Posts: 5
Registered: ‎09-13-2017

Re: Black Toner Smearing WorkCentre 7220i

Xerox Tech came onsite and re-initialized the NVM to fix the fusing issue and also reseated the drums to clear the adjustments in progress error. Thanks for the help.