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New Member
Posts: 3
Registered: ‎04-16-2018
Accepted Solution

Cannot update firmware on 6015NI

I have a Xerox WorkCentre 6015NI and I cannot update the firmware. Current version information is:

 

Printer Model:Xerox WorkCentre 6015NI
Printer Serial Number:BD1576269
Controller (ESS):01.00.18
Boot (ESS):01.00.00
Engine (IOT):02.14.04
Networking:201104081100
Color Table Version:00.26.00
Panel Message:00.32.00
Network Message:00.03.00

 

I downloaded the firmware on this page:

http://www.support.xerox.com/support/workcentre-6015/downloads/enus.html?operatingSystem=win7

 

First I tried updating to 1.00.23 but when I click to update it looks like it's uploading the files but the printer immediately says "Cancelling..." I have tried through wireless network, wired network and USB.

 

Untitled.png

 

When I tried to revert to version 1.00.13 the firmware tool does not detect my printer so I could not even try it.

 

I also tried navigating the admin menu to reset to factory defaults by selecting Initialize NVM, my printer had 3 options so I reset all of them (fax, scan, system).

 

The reason I am trying to update is the printer seems to be going to sleep and I always have to power cycle it. I am trying to update to a more stable version.

 

Any idea on how I can get the firmware updated?

Highlighted
Analyst Nation Moderator
Posts: 5,905
Registered: ‎11-25-2013

Re: Cannot update firmware on 6015NI

Try the latest version from here

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 3
Registered: ‎04-16-2018

Re: Cannot update firmware on 6015NI

Unfortunaley, it has the same result. As soon as I click to download the new firmware it says cancelling.

 

WP_20180416_16_16_16_Pro.jpg

Analyst Nation Moderator
Posts: 5,905
Registered: ‎11-25-2013

Re: Cannot update firmware on 6015NI

Menu > Admin  Menu > Secure Settings > Software Download

Make sure it is set to Enabled

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 3
Registered: ‎04-16-2018

Re: Cannot update firmware on 6015NI

That worked! Although I swear I found that setting and tried it before.

Thanks for the help :)