Showing results for 
Search instead for 
Do you mean 
Reply
Member
Posts: 23
Registered: ‎05-20-2013
Accepted Solution

ColorQube 8570dn will not print duplex

I have TWO ColorQube 8570dn printers in two separate locations, both connected via network. Each printer has two users. About a week ago or so ALL FOUR USERS can no longer print 2-sided duplex even though the Printing Preferences show "2-sided - long edge" and Microsoft Office is set to 2-sided printing as well. Tried installing both the newest PS and PCL5 drivers - no change. Ran a firmware update on one of the printers from 10.62. to 11.20 and tested again - still no change. All PCs are Windows 7 32-bit and print via a network connection. Duplex printing was working fine with no changes to anything up until a week ago. It doesn't seem to matter what program I print from (browser, PDF, Office, etc.) or what the 2-sided printing is set to: BOTH printers will only print to one side regardless of what the settings are. PLEASE ADVISE ASAP!
Community Manager
Posts: 2,570
Registered: ‎07-21-2010

Re: ColorQube 8570dn will not print duplex

Hi RichM,

Thank you for using the Support Forum. Please take a look at these solutions for unable to print duplex.  Please try all of the solutions.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

Member
Posts: 23
Registered: ‎05-20-2013

Re: ColorQube 8570dn will not print duplex

Thanks for the link CherlyO! I tried every one of the solutions listed including even the internal "Print a 2-Sided Demonstration From the Control Panel" and NONE of the settings fixed the issue - still printing one side only. So finally I did the NVRAM RESET. Then I set the printer to 2-sided long-edge from the front panel. Voila! The internal "Print a 2-Sided Demonstration From the Control Panel" printed on both sides. I uninstalled/reinstalled the printer & driver from one of the PCs and tried a 2-sided word doc and that printed on two sides also. The other PC had its existing driver and that ALSO printed two-sided. Did the same thing on the 2nd 8570 and it's doing the 2-sided printing again too. Not sure what went sideways that caused this to begin with (on two different machines no less!) and doing the hardware reset is a "last-resort" type solution, but it worked for me this time. Just need to go back and change some settings on both printers. Thanks for the advice! -Rich M. in CLE OH Xerox NAAO Analyst.
New Member
Posts: 1
Registered: ‎03-26-2014

Re: ColorQube 8570dn will not print duplex

I have the same issue with a ColorCube 8570. Two days ago, all Users were not able to print 2-sided. Yesterday, I found this post and did the NVRAM reset which then allowed them to print 2-sided without issue. This resolution was short-lived however as this morning these same users are again unable to print 2-sided.

 

Unfortunately, the supprt contract for this printer expired in January so I can't call Xerox to troubleshoot. I am concerned that it may be hardware related but since the printer is just over a year old, I am hoping that isn't the case.

 

Any thoughts as to what the root cause might be and possible fixes would be appreciated!

New Member
Posts: 2
Registered: ‎01-06-2018

Re: ColorQube 8570dn will not print duplex

Go to the printer's menu screen. Choose "Paper Tray Setup", then "Tray 2 Paper Type". Once there, check to see that you have "Plain Paper" If it says "Card Stock" or something different, change it to Plain Paper -- something the printer can print in duplex.