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Frequent Member
Posts: 76
Registered: ‎01-17-2012

ColorQube 8900 - AirPrint problem

Hi,

 

a CQ8900 with firmware 072.161.077.15201 and network controller 072.167.15201 has a lot of difficulties with AirPrint. The machine and the iPhones are all in the same network, we have already tried to reboot them together with the router but it doesn't appear as an AriPrint printer in the print dialog. Also with different iPhones but no way to make it work. Are there any known issues about it? What we can do? We have also tried to disable and then enable again AirPrint functionality but with no success. Is there something else we could check?

 

Thank you for your support.

 

Karina

Analyst Nation Moderator
Posts: 5,323
Registered: ‎11-25-2013

Re: ColorQube 8900 - AirPrint problem

Assuming Airprint is enabled, and you can get to the printers IP address in Safari, it should just work, asssuming it is setup properly.

 

1.JPG

 

Can't hurt to update the firmware though.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Frequent Member
Posts: 76
Registered: ‎01-17-2012

Re: ColorQube 8900 - AirPrint problem

Hi Joe,

 

I've done what you've suggested (checked settings and updated firmware) but still it doesn't work.

The only thing I've changed is the printer host name, maybe I have to set it as it was by default?

Could wifi channel transmission affect in some way?

 

Thank you

Analyst Nation Moderator
Posts: 5,323
Registered: ‎11-25-2013

Re: ColorQube 8900 - AirPrint problem

Hostname should not be an issue.

My guess would be that you have a router/gateway that does not allow mDNS going from wireless (iOS devices) to wired (CQ8900)

 

If airprint is enabled and configured, and you can actually view CWIS from your iOS device , you should be able to discover the printer.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.