04-10-2017 09:40 AM
I am unsure of what else to try short of buying a new cartridge. My printer is not printing yellow. All other colors come out but yellow. It seems that the printer is replacing the yellow with magenta. Very strange. On the 4-color test sheet, yellow is simply missing. Any ideas would be much appreciated, thank you.
04-13-2017 05:12 PM
Thank you for using the Support Forum. Please try the enable toner refresh on the yellow toner. If that does not help try a new toner or please consider contacting your support centre for further assistance.
04-22-2017 10:10 AM
Hello, thank you for your reply. Neither of those suggestions have fixed my problem unfortunately. I am also recieving frequent errors regarding the ABC sensor (error code 092-651) and the CTD sensor. I have cleaned the sensor. But maybe the issues are related? Also, I live in China now, so a service center is outhe too.