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New Member
Posts: 2
Registered: ‎04-10-2017

Docuprint cp215w Not printing Yellow

Hello,

 

I am unsure of what else to try short of buying a new cartridge. My printer is not printing yellow. All other colors come out but yellow. It seems that the printer is replacing the yellow with magenta. Very strange. On the 4-color test sheet, yellow is simply missing. Any ideas would be much appreciated, thank you.

Community Manager
Posts: 2,411
Registered: ‎07-21-2010

Re: Docuprint cp215w Not printing Yellow

Hi caleb,

Thank you for using the Support Forum. Please try the enable toner refresh on the yellow toner. If that does not help try a new toner or please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

New Member
Posts: 2
Registered: ‎04-10-2017

Re: Docuprint cp215w Not printing Yellow

Hello, thank you for your reply. Neither of those suggestions have fixed my problem unfortunately. I am also recieving frequent errors regarding the ABC sensor (error code 092-651) and the CTD sensor. I have cleaned the sensor. But maybe the issues are related? Also, I live in China now, so a service center is outhe too.