12-08-2010 09:35 AM
Thank you for offering this site. I searched through google but found no information about my problem.
I purchased 3 Workcentre 3119 All-In-One machines and we are very happy with them. They print and scan 100 pages per day for a couple of months now and we DO NOT want to replace them.
Recently, we moved on to Win7 64 bit. The problem is that the printer would not install!
I downloaded the so-called W7 drivers but they would not install. The installer marks an X during install of the printer, claiming it cannot install kernel-mode drivers. I can get a more
detailed report should you require it.
I tried the global driver but it handles PS and PCL emulations, while the WC 3119 uses QDPL 1.40 (it did not work). The windows update DOES download a 3119 driver but it only installed the scanner, it gives errors for the printer and the printer is not installed.
We are currently using a Vista 32bit machine for printing but it is definitely not acceptable and if it turns out we have to buy new printers, I will not go for Xerox or ever consider it in the future.
Thank You. Tod.
12-20-2010 04:41 AM - edited 12-20-2010 08:30 AM
Fabio, thanks for the response. However, I don't quite understand you.
You wrote: "the XP drivers for the windows 7 system" - are these XP or W7 drivers?
If you meant to write: "the XP drivers ON the windows 7 system", than - yes, I did. I tried them first as they were downloaded and then tried in compatibility mode for XP - to no avail.
The system keeps returning an error - that these are kernel mode drivers and cannot be installed.
02-21-2011 09:03 AM
I am sorry that nobody has gotten back to you before now.
I believe that Fabio was trying to have you download and install the Windows XP driver. Not the drivers that are in Windows 7 already. You might even try the Windows Vista driver if you haven't already.
Please let us know if you have any luck with either the XP or Vista driver. Failing those, I'll try to find something else to resolve this issue.
03-24-2011 04:58 AM
That is not acceptable. I tried all sorts of drivers (since this issue takes so long, I forgot which). I think I tried them all (all operating systems, 32 and 64 bit).
I don't think it's my job to make the drivers work.
How about YOU check which drivers for the 3119 fit Windows 7 64 bit? (not guessing).
What if you bought a car and it won't start and they gave you 10 keys and told you: We think one of them just might turn it on!
03-24-2011 08:42 AM
Sorry Tod, we're just trying to help.
Click here to get the Windows 7 print driver and scan driver along with a installation guide. The installation guide is a separate PDF file which instructs you to uninstall all previous printer objects for the 3119 in Windows. If you didn't uninstall when you first got your 3119s, then this whole issue could be because of that. A fresh start is required and that means you should delete all 3 of the printers themselves and then uninstall the current drivers. That will get you back to square one. Now you can download and install the Windows 7 drivers (printer & scan) and set up the printers on your new computer. The instructions for the uninstall and installation are in the same document on the PDF that I referenced above.
03-25-2011 11:49 AM
Trust me, you are also helping the company that employs you. I realize I am not exactly your top 100 customer but if you know the sales business, it's little slips like these that generate an overall bad reputation.
I tried to remove the current Xerox drivers on our windows 7 machines but I didn't see them in the list. I think it's because the drivers did not install in the first place.
Just to make sure, I did the following thing: We currently use a netbook with Vista installed on to which we send the print requests, I installed one of our Windows 7-64 copies on it, meaning there's no way this computer, with a fresh reinstall, could have a faulty Xerox driver in it, "blocking" the "good" driver. I even made sure I don't hook up the printer physically until the downloaded Win7-64 driver is asking for it. The result:
Same thing! I can't copy paste the message but what it basically says is that these drivers Xerox made available for Win7 64 bit are Kernel Mode and Win7 64 bit does not like them, apparently.