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New Member
Posts: 3
Registered: ‎07-05-2017

I'm losing my sanity...help (WorkCentre 3045)

Xerox workcentre 3045

I'm trying to print a single freaking page, ONE PAGE , and it keep's telling me "please load paper then press OK". i literally fed any amount of paper i can shove up those two slots and it still gives me the beep...
i've reinstalled the software, changed everything to A4 (pdf,office,printer software,etc)
except for factory reseting the printer which i cant find how.

If i wont find a solution on these forums i'll literally take it to work and smash it with a sledge hammer.2134531412.jpg

 

Analyst Nation Moderator
Posts: 5,206
Registered: ‎11-25-2013

Re: I'm losing my sanity...help (WorkCentre 3045)

[ Edited ]

It's not asking for just paper, it is asking for a specific paper. It will also have a fault code that can tell you more.

 

Fault Code 024-958: Paper Size Mismatch Message
 
Fault Code 024-963: No Suitable Paper
 
As for the cause, it could be that the driver is using normal settings, but someone put in the paper at the printer and set it to cardstock, in which case you would need to change the paper type at the machine back to plain (if that is whats loaded) or set the driver to print on cardstock instead of plain.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 3
Registered: ‎07-05-2017

Re: I'm losing my sanity...help (WorkCentre 3045)

Im getting code 024-963 everytime. It pulls the paper the shows me the error, and sometimes gives me a false jam. The thing is, if i try printing a few times it does after the 20th attempt, and if its a few pages then it doesnt print the second one. I've checked everything on adobe reader and on the printer and nothing changed. How do i factory reset this thing???
New Member
Posts: 3
Registered: ‎07-05-2017

Re: I'm losing my sanity...help (WorkCentre 3045)

.
Analyst Nation Moderator
Posts: 5,206
Registered: ‎11-25-2013

Re: I'm losing my sanity...help (WorkCentre 3045)

CAUTION: Modifications to the Reset Defaults settings should be performed by the System Administrator. Incorrect settings may cause the printer to become unavailable.

  1. Print a System Settings (Configuration) report before resetting NVM to obtain current printer settings. See the Related Content for additional information.
  2. Press the [Menu] button on the Control Panel.
  3. Press the [Up] or [Down] arrow button until 'Admin Menu' is selected on the Display Screen, and then press the [OK] button.
  4. Press the [Up] or [Down] arrow button until 'Maintenance Mode' is selected, and then press the [OK] button.
  5. Press the [Up] or [Down] arrow button until 'Initialize NVM' is selected, and then press the [OK] button.
  6. The Display Screen will read 'Reset Defaults Are You Sure?'. Press the [OK] button.
  7. Wait until the display screen reads 'Restart Printer to apply setting'.
  8. Press the [Menu] button to exit.
  9. Restart the printer to activate the new settings:
    1. Power OFF the printer using the power switch located on the right side of the printer, toward the front. Press the power switch to the (O) position.

      Power off the printer using the power switch located on the right side of the printer.

    2. Wait at least 10 seconds.
    3. Press the switch to the (|) position again.

  10. Print another System Settings report and compare it to the System Settings report, printed in step 1.
  11. If necessary, re-configure the printer's network settings and any other required settings.
  12. If necessary, open CentreWare Internet Services (CWIS) and enter a username and password again.
Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.