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New Member
Posts: 3
Registered: ‎08-17-2012
Accepted Solution

Mac Sierra (10.12) Applications crash when Printing to Phaser 8560

MS Word, Safari, Preview and I am sure other applications all crash when attempting to print to Phaser 8560.  Same problem with multiple computers on Sierra.  Any suggestions?  Error message usually reads:  "Preview quit unexpectedly while using XeroxPaperOptions plug-in."  I trashed the plug in and application will not print.  Reloaded driver and same error on any Application sending to the Phaser.  Other printers in office working with Sierra, including Work Centre.  Assistance please!

Analyst Nation Moderator
Posts: 4,159
Registered: ‎11-25-2013

Re: Mac Sierra (10.12) Applications crash when Printing to Phaser 8560

You are quite lucky some printers are still working. For most people who installed Sierra that is not the case.

 

https://discussions.apple.com/search.jspa?q=10.12+print

 

Photoshop/Indesign/Illustrator are crashing on print

Issues in Mail/Pages/iPhotos/Preview

Issues with Fiery, Epson/HP and Xerox

 

Xerox hasn't released a PPD for OSX 10.11 yet, so I'm not certain there is even going to be one for anything after 10.10 ever.

 

For some people in the Apple Forums, they could resolve matters with older devices by resetting the print system, rebooting, disabling SIP and reinstalling the driver, rebooting, then installing the Printer manually and use an HP Jet Direct port (Not bi-directional) so the plugins don't get called for.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 3
Registered: ‎08-17-2012

Re: Mac Sierra (10.12) Applications crash when Printing to Phaser 8560 - (New 8580N not working)

About ready to give up.  Purchased new 8580N as a replacement for the 8560 with the crash problem and no drive updates planned.  Problems seems to have intensified with new printer.  New Xerox ColorQube 8580/N will not print more then four pages before it prints half a page and stops with an error "early eof reading control byte".  Level one support useless, except to keep me on the line for 2 hours only to tell me level 2 support was gone for the day and he could not address problem.    If problem not solved by tomorrow, I will be sending this printer back.

 

Updated drivers, re-added printer both from driver download and Bonjour.  Nothing working.  Help, we need a high quality color printer in the office and I am doubting Xerox will work this bug out soon.  Wish I could add pictures of the junk this printer is emitting.

Analyst Nation Moderator
Posts: 4,159
Registered: ‎11-25-2013

Re: Mac Sierra (10.12) Applications crash when Printing to Phaser 8560 - (New 8580N not working)

There is a 10.12 driver for Sierra, and it seems to work flawlessly here and in most locations.

 

Something is odd with the Macs on your location. Since I can't just throw comments to see what will stick, here is everything I have

 

1. Reset the print system

2. Delete the Xerox Hidden Receipts from The terminal Window.

To do this we open terminal (Use Search) and type: cd  /var/db/receipts/

Then you can type: “ls” (minus the quotations) to see the files in the list, but you don’t need to.

Type: sudo rm com.xerox.*

You will be prompted for the admin password

 

3. Now delete the Xerox ppds out of Library > printers > PPDs > Contents > Resources

Then Library > printers > PPDs > Contents > Resources > en.lproj

Then Library > Printers > Xerox

 

4. Now reboot, and redownload this driver and install it as normal (Do not skip the reboot)

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 3
Registered: ‎08-17-2012

Re: Mac Sierra (10.12) Applications crash when Printing to Phaser 8560 - (New 8580N not working)

Thanks for the quick response. I believe it was the PPDs that was causing the problem, as your suggested solution worked. All (three) of the Mac computers that were having the issues and running Sierra are now printing correctly. Thank you Joe, you saved me on this one!
New Member
Posts: 1
Registered: ‎12-14-2016

Re: Mac Sierra (10.12) Applications crash when Printing to Phaser 8560 - (New 8580N not working)

This worked, but the 2nd step in part 3 seems to be in error as it is accomplished by step1.

Agency Analyst
Posts: 34
Registered: ‎03-16-2011

Re: Mac Sierra (10.12) Applications crash when Printing to Phaser 8560 - (New 8580N not working)

Tried the above steps from reset print system to nuking the plists and resources for everything Xerox.  Reboot and re-install of the 3.90 driver for a 7855 on Mac 10.12.  Adobe Indesign CC still crashes during print.  The job prints correctly but only 1 copy.  Wanted to see if there's a previous version that I can try as we suspect it may be the PPD working within Adobe Id that's the underlying issue?  I found a 3.76 driver but won't install on 10.12....any suggestions?

Analyst Nation Moderator
Posts: 4,159
Registered: ‎11-25-2013

Re: Mac Sierra (10.12) Applications crash when Printing to Phaser 8560 - (New 8580N not working)

Apple drivers

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Agency Analyst
Posts: 34
Registered: ‎03-16-2011

Re: Mac Sierra (10.12) Applications crash when Printing to Phaser 8560 - (New 8580N not working)

[ Edited ]

Thanks Joe.  I edited this as I replied instead of testing.  It works!  3.81.1

New Member
Posts: 2
Registered: a week ago

Re: Mac Sierra (10.12) Applications crash when Printing to Phaser 8560 - (New 8580N not working)

[ Edited ]

I'm using HP Laserjet m3035 mfp it is the printer, Photocopy, Scanner and Fax also.It's working perfect but a few days now it gives me the problem.Now my printer didn't print out clear didn't understand what's the problem?anyone know the solution?