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Member
Posts: 21
Registered: ‎05-23-2016

New Mac OS Driver v 4.9.0(1931) problems with El Capitan

on 1 Jan 2018, the new version mentioned above was available to download via the Xerox Versalink C7030 Drivers section

End user is MacOS 10.11 (el Capitan)

Machine is Xerox Versalink C7030

Accounting is turned on at the machine, track prints and copies

Driver installed.

 

Launched cups (localhost:631)

Chose Versalink C7030 and "Set default options"

Chose Advanced on horizontal header.

Scrolled down to accounting section

Accounting System: Xerox Standard Accounting

Accounting Prompt: Always prompt

XRAccountingMaskUserID: Disabled

XRAccountingMaskAccountID:Disabled

 

Pressed button to "Set default options

 

So, the behavior is that in MS OFfice, when printing, should get popup.

No popup

 

OPen up document in Excel.  Choose Xerox Versalink, try to choose Xerox features, but it tells me  - bundle "XeroxFeatures" couldnt be loaded because it doesnt contain a version for the current architecture

Further more, in Printer Features, Feature set: Advanced 2, it shows Accounting System, Xerox Standard Accounting, Accounting prompt: Always prompt, 

 

So Im stuck, the Xerox features wont load and the printer features are configured per the default printing options but NO POPUP

 

Any advice?

 

Peter

Analyst Nation Moderator
Posts: 5,893
Registered: ‎11-25-2013

Re: New Mac OS Driver v 4.9.0(1931) problems with El Capitan

Multiple things to try.

 

1. Update the driver to this one and just ignore that it is listed for the 76XX, it will update you to 4.12.0(1937)

2. Create a preset in something that works, then try using the preset in MS Office, it should work

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Member
Posts: 21
Registered: ‎05-23-2016

Re: New Mac OS Driver v 4.9.0(1931) problems with El Capitan

Hi

#1.  Ver 4.12 gives the same error: bundle "XeroxFeatures" couldnt be loaded because it doesnt contain a version for the current architecture

#2.  In Printer Features, Feature set: Advanced 2, it shows Accounting System, Xerox Standard Accounting, Accounting prompt: Always prompt.  No popup from any application

Analyst Nation Moderator
Posts: 5,893
Registered: ‎11-25-2013

Re: New Mac OS Driver v 4.9.0(1931) problems with El Capitan

I don't get that error unless from within a 32bit app (Office 2011 specifically does that).

 

There should not be a Printer features, it should be a Xerox features if you are seeing that in  every app, reset your print system and reinstall then reboot, If you are seeing it in 32 bit apps only, it is a known issue.

 

Xerox Features will show up only in 64bit apps if you have a 4.x or newer driver.

3.X will work fine, until you get to a printer that isn't supported by them (Devices that came with or after the 4.x did)

 

Mac OS X 10.8 is the first OS that required 64-bit hardware, and the last OS that will run 32-bit applications “without compromises” is macOS 10.13, with a requirement that all applications are 64-bit by June 2018. Apple had previously requested Xerox continue to produce 32/64-bit drivers until the release of 10.12 at which point we were allowed to remove 32-bit support. Xerox continued to support 32/64-bit applications until June 2017 when we released the new 4.x version of the print driver.

 

The v4.x driver is 64-bit only, supports macOS 10.11 through 10.13 and is the only macOS driver that will continue to add new printers. The most well-known application that is 32-bit is Microsoft Office 2011, which Microsoft officially ended support for in 2016.

 

To verify if the application in use is 32 bit perform the following steps:

 

  1. On the Mac OSX open Finder

1a. Select Go

  1. Select Applications
  2. Select the Native Mac Application that you would like to use (i.e. Text Editor, Safari, stickies, etc...)

3a. Select File

  1. Select Get Info
  2. Select Open in 32 bit mode

 

As a workaround you should be able  to use the dropdown in the bottom left corner to open PDF preview and print using Xerox Features to print.

 

It also seems to work where you can create a preset with the accounting information in it outside of the 32 bit application, save it, and select it within the 32 bit app when printing. (This is by far the simplest method)

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.