Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 2
Registered: ‎04-14-2015
Accepted Solution

Offline Xerox Workcentre 6505

Everyday our printer is "offline" and we cannot print.  We have to delete the printer then reinstall it in order for us to print.  Is there anything we can do to aliviate this problem?

 

We connected the printer to a wireless router.

Analyst Nation Moderator
Posts: 5,323
Registered: ‎11-25-2013

Re: Offline Xerox Workcentre 6505

Too much lag for SNMP probably. Quickest solution/workaround is:

 

Start > Devices and Printers

right-click the printer and go to Printer properties

Ports > Configure Port

uncheck SNMP

OK > OK

 

Capture.GIF

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 2
Registered: ‎04-14-2015

Re: Offline Xerox Workcentre 6505

Thank you for this, Joe.  It has worked.

New Member
Posts: 3
Registered: ‎05-22-2017

Re: Offline Xerox Workcentre 6505

Hi

I am having the same problem with my Xerox Workcentre 6605 - for the past few days the printer is always 'offline'. Sometimes rebooting PC and printer works but often I have to remove the printer and re-install it. It is linked via wifi.

I looked at your suggested solution but when I get to Printer Properties>Ports>Configure Ports I get an error message:

'An error occureds during configuration. This operation is not supported'.

The printer is on the WSDF port.

My operating system is Windows 10

Can you provide any further suggestions to resolve the persistant offline issue?

Thanks

Highlighted
Analyst Nation Moderator
Posts: 5,323
Registered: ‎11-25-2013

Re: Offline Xerox Workcentre 6505

Never use WSD, in the same place as the Configure port there is an option for Add Port.

Use that and just create a port using settings to match the screenshot.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 1
Registered: ‎11-24-2010

Re: Offline Xerox Workcentre 6505

Thanks Joe, this also worked for the 6515workcenter. None of the other Internet solutions? worked, but this one did. Thanks.