09-17-2010 04:33 AM
We have a WorkCentre 7655 that has been working fine for ages but is now causing some issues. A user who is running Windows 7 32 bit edition is sending files to print (using the secure print function) - the system is reporting they have spooled fine to the printer - but when they go and release the document they are getting (more often than not) about 16 out of 21 pages (for example) and then a PCL XL Error (Subsystem: Text, InternalError 0x50, Operator: Text, Position: 8564). I have another document that 9 times out of ten will actually crash the WorkCentre completely and cause it to reboot mid way through printing.
The driver we are using is the latest: "Xerox WorkCentre 7655 rev 2.0 PCL6"
As mentioned the user is running Windows 7 - the printer is shared from a Windows 2003 Server which has the same version of the driver.
Any suggestions from anyone?
Solved! Go to Solution.
09-17-2010 07:08 AM
Believe I have a found a workaround to this. Everything seems to work (so far) if on the printing preferences advanced tab I set "Advanced Printing Features" to Disabled.
Would be nice to know why this causes issues when enabled, especially as by default the driver has it set to enabled when installed!
10-01-2010 04:04 PM
Advanced Printing Features is a Microsoft functionality in the core Microsoft printing system. It is on by default for almost all printers from every manufacturer.
10-07-2010 12:58 PM
I too am receiving the same error when trying to print color ppt file that is over 20 pages. Yes disabling the advanced featured does allow me to print the document without issues. My concern is what other features will be disabled? I would say it is a great work around but is there a fix?
08-23-2011 11:33 AM
We are also getting this error when attempting to print a 20-25 page PPT file. We are working on a WorkCentre 7530. The error log:
PCL XL Error
Error: InternalError 0x50
What is causing this issue, and has a solution been found, outside of manually changing the print settings to get around it?
08-23-2011 01:31 PM
01-25-2012 02:44 PM
Got the same error on a WC7535 (sub:TEXT, error 0x50). Changing the typefont of the document was a workaround, but not acceptable by my client.
Changing driver to global print driver PS didn't work. Instead of stop printing, it spontaneously rebooted after a message on the touchscreen that the networkcontroller was being reinitialised.
The printerdriver was installed on and shared by a very old and slow W2K3 printserver.
After installing the printer localy on the workstation itself, the problem has dissappeared. So it seems it could have been some kind of communication issue.