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New Member
Posts: 2
Registered: ‎11-21-2017
Accepted Solution

Phaser 3330 printing - only prints half the job

[ Edited ]

I have recently purchased a Phaser 3330. It has a habit of only printing half of the pages and then reporting a printed error:

 

ERROR: syntaxerror

OFFENDING COMMAND: [various random text here]

OPERAND STACK:

 

Does anyone know why, and how to fix it please?

Analyst Nation Moderator
Posts: 5,320
Registered: ‎11-25-2013

Re: Phaser 3330 printing - only prints half the job

Those are Postscript errors, and they depend highly on the file you are printing, it would be odd to happen often from different programs. But you did not list anything about your setup, so I have no hints to give. You would need to state what:

  • Operating system is in use
  • Print driver used
  • Application the jobs are printed from

Generic troubleshooting would be to change the driver, if on a Mac, try the Apple driver and the Xerox driver

If Windows, switch between PS and PCL, Native driver vs Global print driver.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 2
Registered: ‎11-21-2017

Re: Phaser 3330 printing - only prints half the job

Windows 10. Driver stated as "Xerox Phaser 3330 V4 PS". Printing from Word.

 

Can you tell me if this is where I go for offical Xerox support? Was very hard to figure that out earlier. 

 

Not sure I'm going to get into much troubleshooting around this. I have a business to run and if Xerox can't produce a printer that prints more than 10 pages of a job when running Windows 10 and Word, it can go back! 

Analyst Nation Moderator
Posts: 5,320
Registered: ‎11-25-2013

Re: Phaser 3330 printing - only prints half the job

Windows 10. Driver stated as "Xerox Phaser 3330 V4 PS". Printing from Word

That is the Microsoft driver

Go to Xerox.com and get the Global print driver right here. Choose the PCL6 version

 

After it is installed, go to Control Panel > Devices and printers.

Right-click on the newly installed printer and go to Printing Preferences.

Click on the Advanced tab, expand the Driver entry and change True Type Font to Download as SoftFont

1.JPG

 

Can you tell me if this is where I go for offical Xerox support? Was very hard to figure that out earlier. 

Official support is on the phone, this forum is peer to peer, though some of us Xerox employees help out here.

There is also a knowledgebase for each device, the 3330 is here

@XeroxSupport on Twitter.

 

Not sure I'm going to get into much troubleshooting around this. I have a business to run and if Xerox can't produce a printer that prints more than 10 pages of a job when running Windows 10 and Word, it can go back! 

This more likely is an issue caused by not getting a print driver from Xerox than it is a broken/unworking printer. Installing the Xerox driver should take less than 5 minutes, with another 30 seconds to a minute put aside to make the single change I listed above that will stop most issues like the one you are having in the future.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.