12-07-2017 10:15 AM
I have discovered that my Phaser 5550DT will not pull paper from Tray 2. The paper type is set to prepunched and I am unable to change it. The change request is acknowledged but gives me an "Illegal Tray Number" error. The firmware is up to date, PS 5.6.1. Paper Source is set to Automatic and the Tray Sequence is set to 6-2-3-4-5. Thoughts anyone?
Solved! Go to Solution.
12-07-2017 01:11 PM
Are you possibly translating the error message? That message appears to not exist on any device according to Google.
I'm thinking it should be more along the lines of invalid over illegal, and probably the tray is dedicated as prepunched being the cause.
12-07-2017 01:26 PM
Sorry, I am not translating anything and I also looked on Google as well as several other search engines. That is the error the printer reports on the web interface when I try to change the paper type from prepunched to any other type. The exact error is "Illegal Tray Number."
12-07-2017 03:00 PM
What happens if you program the tray at he printer itself instead of in CWIS?
12-07-2017 04:22 PM
As I operate in a university environment, I have everything locked down at the printer end. That said, I found the solution. NVRam reset, re-install the firmware, another NVRam reset, and then change the settings to what is required for my environment. Something happened to the firmware and it needed to be re-installed.
02-07-2018 12:28 PM
The problem has come up again, so it appears that my "solution" is just a work around instead. This time it's the Paper Type. Tray 3 is showing Prepunched as the Paper Type. I change it back to Plain Paper, save the settings, but get a "Tray 2: The Paper Type does not exist" error. Yes, I said Tray 2. I refresh my display and Tray 3 is back to Prepunched again. I can perform an NVRan reset and input all of my settings again to temporarily solve the problem, but I have no permanent solution yet.