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Member
Posts: 20
Registered: ‎01-11-2014

Phaser 6250 DP wrong paper and jams and black is gray

[ Edited ]

Hi,

 

I have 2 of the 6250DP printers and for some reason they both have started to act strangely with the same problems.

 

I think it is the driver but can't seem to get to the point of what it is.

 

I have Win 10.

 

They are both working however every now and then this happens..

1. At start of printing get a whirring sound and then paper jam.  
This is random and may be like for a while, then it is okay for a while.  Once paper is cleared it usually works

2. At times we get a'Wrong Paper' in  Tray 2. (meaning Letter not A4 etc)  I onl;y use A4 never Letter
We have taken paper in/out of tray, taken tray out and inserted again, moved tabs in tray, changed paper.
Usually once we Cancel print and restart, this clears.
 
3. At times Black print is grey not black. Very light.
This may stay like this for a while but comes good but not sure why. Have tried on/off new toner, shake toner etc
Other colours are okay although every now and then they lose vibrancy or are a little off colour.

These are the stats for one of them. The other is much the same.

 

Total Sheets Printed:     14933
One-Sided Prints:     7539
Two-Sided Prints:     7394
 
Total Pages Printed:     21437
Black and White Pages:     2182
Color Pages:     18564

Imaging unit life remaining  85%
Fuser life remnaining 42%
Transfer Roller new

Toners average 70% full.

Operating system 5.4   PDL 4.11.0  Ram 256MB    No Hard Drive   Duplex Yes

Have tried Xerox Global Print Driver  Dec 15 2016  5.469.9.0 and

6250DP PS VS 6.1.7234.0

 

Maybe these drivers demand Letter sized paper?

Win 10

 

Also is there a Diagnostic mode?  I can get to each printer's Admin via the LAN but can't see anything there to help.

Any help appreciated.  Before I get a techie in to pay him $200+ and still maybe not get results.

 

Analyst Nation Moderator
Posts: 5,206
Registered: ‎11-25-2013

Re: Phaser 6250 DP wrong paper and jams and black is gray

I have 2 of the 6250DP printers and for some reason they both have started to act strangely with the same problems.

I'm in the USA/Canada region, that printer does not exist here, are you certain is a 6250DN? We have a 6280DN, the GPD doesn't even have a 6250DN, so I would imagine issues would be had

 

2.JPG

 

 


1. At start of printing get a whirring sound and then paper jam.  
This is random and may be like for a while, then it is okay for a while.  Once paper is cleared it usually works.

I would guess humidity, but jams certainly have no cause related to a driver or submission method



2. At times we get a'Wrong Paper' in  Tray 2. (meaning Letter not A4 etc)  I onl;y use A4 never Letter

This could be related to app /submission method, check if for instance Adobe reader, that choose paper source by pdf page size isn't checked, or that it only happens from apps that do not by default invoke the driver at all (Chrome/Indesign)

 

We have taken paper in/out of tray, taken tray out and inserted again, moved tabs in tray, changed paper.
Usually once we Cancel print and restart, this clears.

This would imply the printer is the problem, and that the guides are possibly moving, check that the printer itself knows what is loaded when the job fails via the driver or CWIS

 

Also is there a Diagnostic mode?  I can get to each printer's Admin via the LAN but can't see anything there to help.

Probably not, and if there is, you would need a service manual to find out how to access it, Diagnostics on Xerox devices are not open to customer access.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Member
Posts: 20
Registered: ‎01-11-2014

Re: Phaser 6250 DP wrong paper and jams and black is gray

Many thanks for your reply.  You're correct.. my bad. They are both 6250DP

 

Both have hardly doen any work as to what they say they can do.. Here is one..

 

Total Sheets Printed:     14949
     One-Sided Prints:     7553
     Two-Sided Prints:     7396
 
     Total Pages Printed:     21453
     Black and White Pages:     2187
     Color Pages:     18574
 
     Letter/A4 Pages:     21453
     Paper:     20223
     Transparency:     0
     Other:     1230
 Media Used Sheets:     14949
     Paper:     14169
     Plain Paper-Letter:     3
     Plain Paper-A4:     13843
     Heavy Plain Paper-A4:     323
     Thick Card Stock-A4:     591
     Letterhead-ISO B5:     30
     Label-A4:     159

 

 

 

1. At start of printing get a whirring sound and then paper jam.  
This is random and may be like for a while, then it is okay for a while.  Once paper is cleared it usually works.

I would guess humidity, but jams certainly have no cause related to a driver or submission method

I just now printed from the 6250 admin. Usage Report and got a jam... Alway says at Registration. When I clear it from inside, it stops again when the half fed paper from the tray iscomes in. I usually take the tray paper out first before I open, but sometimes do not.

Yesterday I spoke to a printer techie and he thinks it may be the feeder solinoid gone.

2. At times we get a'Wrong Paper' in  Tray 2. (meaning Letter not A4 etc)  I onl;y use A4 never Letter

This could be related to app /submission method, check if for instance Adobe reader, that choose paper source by pdf page size isn't checked, or that it only happens from apps that do not by default invoke the driver at all (Chrome/Indesign)

This is also very random

Yes I always check the size before I print however maybe it is overridden at times.

I think if I Cancel the print on the machine and print again it is fine, but I will have to check that again.  I might also cut some paper to letter size and see if it works

Trouble is it is so random it is hard to track especially as I do not have the time to just 100% focus on it.

 

We have taken paper in/out of tray, taken tray out and inserted again, moved tabs in tray, changed paper.
Usually once we Cancel print and restart, this clears.

This would imply the printer is the problem, and that the guides are possibly moving, check that the printer itself knows what is loaded when the job fails via the driver or CWIS

I have swapped the trays from both machines but it is still the same random error on both.

 

Also is there a Diagnostic mode?  I can get to each printer's Admin via the LAN but can't see anything there to help.

Probably not, and if there is, you would need a service manual to find out how to access it, Diagnostics on Xerox devices are not open to customer access.

I did see in the software Admin area that there is a link to a tool. However on both machines at this url, http://www.officeprinting.xerox.com/PhaserSMART/index.cfm

I get a white page and this text.  usa7061vm1097

 

PhaserSMART® Diagnostic Tool is an automated, internet-based, support system. Through your browser, diagnostic information is sent from your Phaser® printer to our system for analysis. PhaserSMART examines the information, diagnoses the issue and walks you through a proposed solution.

 

I do appreciate your help. I bought a ColorQube8570 so when they give me the problems I can still print, however the ink cost seems every high than it should be.

 

Many thank again. I do hope I can find an economical fix.

 

David

 

 

Analyst Nation Moderator
Posts: 5,206
Registered: ‎11-25-2013

Re: Phaser 6250 DP wrong paper and jams and black is gray

PhaserSmart

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Highlighted
Member
Posts: 20
Registered: ‎01-11-2014

Re: Phaser 6250 DP wrong paper and jams and black is gray

Thanks however for both printers I get a white page and the text...usa7061vm1098

This is the url of one of them.. http://www.phasersmart.com/launch_ps.html?IP=192.168.000.25

I can get to each printer's admin are with those ip's so they are correct.

Tried to google it but no result.