09-25-2017 09:51 PM
Hi, I have a Mac running OS 10.12.6 (Sierra) and a wifi network created by a Time Capsule. My computer recognizes the printer on the wifi network, but looks for the printer and then, eventually, says "Unable to locate printer" -- the printer shows up as "in use" in the dialog box, and then shows green if I cancel the print job. I can print perfectly well if I connect the printer to my computer by USB. I have reinstalled the driver several times (although I am not certain I uninstalled the previous driver properly). The driver is version 3.2, which I downloaded from the Xerox website.
Any clues why this might have happened, and how I can fix it?
09-26-2017 01:03 PM
No idea on the issue but a good resolution would be to install it manually and choose HP Jet Direct for the port
10-04-2017 10:09 AM
Thanks, and sorry for not replying sooner. Of course, now the printer is being recognized on the network and printing properly. :)
But in case it misbehaves again, can you please spell out the steps for installing the printer manually? How do I find out its IP address?
10-04-2017 12:17 PM
How to get the IP address
Press the [Menu] button to exit.
10-04-2017 04:20 PM
Ha! It misbehaved again -- it just says "Data Wait USB" with a green flashing light forever, and then gives up. So I printed out the config page and it says "Getting IP Address..."!