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New Member
Posts: 2
Registered: 2 weeks ago
Accepted Solution

Phaser 6350DP printing problem

[ Edited ]

Everything was going fine until a few days ago, when I was doing duplex printing.  The pages started to bleed onto each other -- so that one page was getting a faint image from another page printed on top of it.  When I turned of the printer, it printed a test page that looked fine.  When I started to print again, same problem. I thought maybe it had to do with the duplex printing.  Turned it off and back on again (turned my computer off and back on again, too).  Again the test page printed fine.  I tried printing single sided and the same issue -- echos of other pages printed together on each page.  What's up and how do I fix??

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Analyst Nation Moderator
Posts: 4,370
Registered: ‎11-25-2013

Re: Phaser 6350DP printing problem

Sounds like the fuser is bad or the paper tray is loaded incorrectly (Programmed as heavyweight when it plain or vice versa)

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Joe.
New Member
Posts: 2
Registered: 2 weeks ago

Re: Phaser 6350DP printing problem

If it's the fuser or the paper, why is the page that prints when I turn on the computer (after it's been turned of) fine, but an one-sided, individual page I print immediately after that -- on the same paper --have ghosting?

Analyst Nation Moderator
Posts: 4,370
Registered: ‎11-25-2013

Re: Phaser 6350DP printing problem

Because the fuser hasn't warmed the solid toner that is fused to the roller thoroughly enough for it to lift off the roller yet.

 

The paper won't cause the ghosting on its own, it would be a bunch of paper programmed incorrectly, the fuser doesn't properly fuse the toner to the paper so it comes off a bit on the rollers, the next page through can pick it up.

 

And you won't get 100% answers to hardware problems from any forum, you get educated guesses, that's the best you can hope for.

 

Take it apart and actually look at the fuser roller, and any other rollers, see where the the roller is that has the images on it after you print and troubleshoot it from there step by step in hardware if you need to be 100% certain.

 

Disable the startup sheet and print a job right after it turns on and it will print that fine to.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.