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New Member
Posts: 2
Registered: ‎03-09-2018

Phaser 7100 prints all page with a black line

Hi,

My phaser 7100 is printing the same line on all pages. I use 11 x 17 cover paper, the single line appears at almost 3 cm from the edge of the paper. Please help, I cleaned the printer by removing the imaging units for all the colors. The issues still there.phaser 7100 lines.JPG

Community Manager
Posts: 2,618
Registered: ‎07-21-2010

Re: Phaser 7100 prints all page with a black line

Hi lopezpaty,

Thank you for using the Support Forum. Consider replacing the transfer roller. If that does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

New Member
Posts: 2
Registered: ‎03-09-2018

Re: Phaser 7100 prints all page with a black line

what is the part number to purchase the transfer roller?
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Community Manager
Posts: 2,618
Registered: ‎07-21-2010

Re: Phaser 7100 prints all page with a black line

HI lopezpaty,

Please contact the parts store at - 1-866-460-2248  Hours: M-F, 8:00am - 8pm ET.  Or contact your local dealer/sales representative. Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!