11-14-2017 03:57 PM - edited 11-14-2017 04:08 PM
Hi, The print job gets sent over, I have the correct paper size and weight set in both the print setup and printer. There is also a small stack of paper in the tray 1 bypass, just under the MAX line.
From here, the printer does not recognize the paper. I get either a “Resources Required” or a “Paper Jam” from the Tray 1 bypass unit.
Mac OS 10.8.5
Thanks so much,
11-16-2017 12:09 PM
Open CWIS (web page in the printer)
Submit a pdf or other supported doc type to it and see if the same thing happens.
If it doesn't, you need to troubleshoot the Mac (driver/application)
If it does, there is corruption or a hardware failure and you need a tech
11-16-2017 02:42 PM - edited 11-16-2017 02:49 PM
I found the link to “show printer webpage...” within the print driver settings, but upon clicking the link, my web browser times out. I am on the same wired local network as the printer.
11-16-2017 02:59 PM
Put the IP address of the printer in the address bar of your web browser