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New Member
Posts: 4
Registered: ‎08-17-2017

Phaser 7800 GX tray 1 bypass won’t print

[ Edited ]

Hi, The print job gets sent over, I have the correct paper size and weight set in both the print setup and printer. There is also a small stack of paper in the tray 1 bypass, just under the MAX line.

From here, the printer does not recognize the paper. I get either a “Resources Required” or a “Paper Jam” from the Tray 1 bypass unit.

 

Mac OS 10.8.5

 

Any ideas?

 

Thanks so much,

 

Peter

Analyst Nation Moderator
Posts: 5,213
Registered: ‎11-25-2013

Re: Phaser 7800 GX tray 1 bypass won’t print

Open CWIS (web page in the printer)

Submit a pdf or other supported doc type to it and see if the same thing happens.

Capture.JPG

 

 

If it doesn't, you need to troubleshoot the Mac (driver/application)

If it does, there is corruption or a hardware failure and you need a tech

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 4
Registered: ‎08-17-2017

Re: Phaser 7800 GX tray 1 bypass won’t print

[ Edited ]

Hi Joe,

 

I found the link to “show printer webpage...” within the print driver settings, but upon clicking the link, my web browser times out. I am on the same wired local network as the printer.

 

Peter

Analyst Nation Moderator
Posts: 5,213
Registered: ‎11-25-2013

Re: Phaser 7800 GX tray 1 bypass won’t print

Put the IP address of the printer in the address bar of your web browser

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.