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New Member
Posts: 1
Registered: a week ago

Phaser 7800 not printing A3

Hi, 

 

We just bought and set up a new Phaser 7800, but we can't seem to get it to print A3. It prints A4 just fine from tray 2 but can't seem to detect our A3 papers. We have tried placing the A3 papers in all of the trays and it's just not detecting them. 

 

I've attached screenshot of the print dialogue, we're not even seeing an option for A3 under paper sizes.

 

I've also attached screenshots of our printer's settings. The priorities have been jumbled a little but we have tested all demonominations.

 

Any help would be greatly appreciated.

 

Screen Shot 2017-05-18 at 10.04.45.jpg

Screen+Shot+2017-05-18+at+10.06.15.png

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Analyst Nation Moderator
Posts: 4,362
Registered: ‎11-25-2013

Re: Phaser 7800 not printing A3

I'd guess you installed it with the Airprint driver, because those screenshots are nothing like what you would get installing the Xerox driver.

 

1.GIF

 

2.GIF

 

 

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Joe.