Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 5
Registered: ‎01-02-2014

Phaser 8860 Color Jamming Continuously

Hello,

 

I have a Phaser 8860 which is jamming paper continuously during the pickup point.  Must open the front cover to remove the paper which is half way thru the pickup process.  Other times it will end up having to be removed from the top access cover.  Was able to get it to stop jamming and ran a cleaning sheet thru it and it worked fine for a bit, but started jamming again.

Any assistance or direction would be greatly appreciated.

 

Present count is 46000 sheets.

 

Regards,

 

John

Valued Advisor
Posts: 1,217
Registered: ‎07-23-2012

Re: Phaser 8860 Color Jamming Continuously

Hey you!

 

Have you done any of the following HERE?

is it 80gsm paper?

 

Best Regards

Kimzi


--------------------------------------------
Please remember to select "Accept as Solution" for posts that helped you solve the issue.

New Member
Posts: 5
Registered: ‎01-02-2014

Re: Phaser 8860 Color Jamming Continuously

I followed all of the steps in the provided link.  Still jamming continuously from both tray 1 and tray 2.  The paper stops at the same location all the time now.  Just at the exit edge of the black roller as seen from the top exit door access.

I have photos showing where the paper is stopping each time.

Valued Advisor
Posts: 1,217
Registered: ‎07-23-2012

Re: Phaser 8860 Color Jamming Continuously

Hi, John!

 

Can you post one of the pics here so that we can see where it stops?

It sounds like the rollers or maybe the fuser are defect.

 

Best Regards

Kimzi


--------------------------------------------
Please remember to select "Accept as Solution" for posts that helped you solve the issue.

New Member
Posts: 5
Registered: ‎01-02-2014

Re: Phaser 8860 Color Jamming Continuously

Sure.  Here are the photos.

 

image_1.jpgimage_1.jpgimage_1.jpg

Highlighted
Valued Advisor
Posts: 1,217
Registered: ‎07-23-2012

Re: Phaser 8860 Color Jamming Continuously

[ Edited ]

Hey you!

 

I dunno how much you've done yet, but I suggest you have a look at this LINK.

 

Also try cleaning the drum:

  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Remove Print Smears], and then press the [OK] button. The printer will clean the ink from the rollers by running several sheets of paper through the printer.

You might wanna try replacing the Maintenance Kit, could be that the drum aint getting enough oil.

 

 

Best Regards

Kimzi


--------------------------------------------
Please remember to select "Accept as Solution" for posts that helped you solve the issue.

New Member
Posts: 5
Registered: ‎01-02-2014

Re: Phaser 8860 Color Jamming Continuously

Hello Kimzi,

 

As I stated before, I performed all the actions in the provided link.  The Maintenance Kit is showing 84% Life Remaining, it was installed in August 2013.

Try cleaning the drum suggestion is not very helpful as to do this requires feeding in paper and as I have stated it jams every time it loads a sheet of paper.  In fact when I power the unit off and on it immediately displays the message "Cleaning Sheet Needed - Load Standard Size Paper" and thus the whole jamming issue commences.

 

I am at a total loss on what else to do to get this unit backup and running.

 

 

Regards

 

 

John

Valued Advisor
Posts: 1,217
Registered: ‎07-23-2012

Re: Phaser 8860 Color Jamming Continuously

[ Edited ]

Hi again John!

 

Do you get some kind of error code when this occurs? should be a code with four digits.

Have tried to clean the sensors with a damp cloth?

 

Best Regards

Kimzi


--------------------------------------------
Please remember to select "Accept as Solution" for posts that helped you solve the issue.

New Member
Posts: 5
Registered: ‎01-02-2014

Re: Phaser 8860 Color Jamming Continuously

Hello Kimzi,

 

No error codes at all.

 

Would you be able to inform me as to which sensors and their location that suggest cleaning?

 

Thanks,

 

John

Valued Advisor
Posts: 1,217
Registered: ‎07-23-2012

Re: Phaser 8860 Color Jamming Continuously

[ Edited ]

Hey you!

 

If you connect to Centreware and see if you can find any fault code there?

 

I'm talking about the paper path sensors, they are black and can be pushed up, just see if they can be moved easily, and if not try to clean em to see if that helps?

 

Best Regards

Kimzi


--------------------------------------------
Please remember to select "Accept as Solution" for posts that helped you solve the issue.