07-19-2011 11:58 AM
My customer is getting this only when printing different docs from PowerPoint. PDFs print without a problem.
OFFENDING COMMAND: xshow
It will begin the doc ok but stop in the middle and spit out a page with the above error. If he reprints the doc, it will stop at a different spot with the same error page at the end. He has tried many different PowerPoint docs with the same result.
I tried updateing the firmware on the the Phaser 8560 to the latest. Also did a PS NVRAM reset. Any ideas?
07-19-2011 01:20 PM
well, that font is not on the machine, some programs are setup to send to font along the print job.
seems powerpoint isnt...
in windows , if you print and go the properties of the driver, goto the advanced tab, there is a setting for the fonts to send with the print file, i believe its called , download as softfont
09-22-2011 04:44 PM - edited 09-22-2011 04:45 PM
I am getting the error from MS Word 2010 with a document that uses Calibri 10 pt. The "download as softfont" produces the same result. Converting and saving the file as a dot PDF did solve the problem but I'm curious about the root cause of the problem. So what is the story?
09-23-2011 01:15 AM
maybe this is a solution for you ? : http://forum.support.xerox.com/t5/Printing/WorkCen
02-10-2012 10:49 AM
Having the same issue on a 7335. Calibri fonts in PowerPoint. Xerox Customer Service fix:
1. Select Printers and Faxes under the Start button
2. Right Click on your printer icon and select Printing Preferences
3. Select the Advanced tab
4. Follow yellow highlighted settings below and select Apply.
03-27-2012 09:35 AM - last edited on 08-24-2012 01:44 PM by CherylO-Xerox
Hello everyone.... here I have read the issue and find out the solution at bottom here ---
-> Please Start Acrobat Distiller and select "Font locations" within its "Settings" menu.
-> Remove all the font folders listed there,
-> Don't remove "/Resource/Font" within the Acrobat application folder.
-> Acrobat Distiller will then search your hard disk for all font locations.
-> Close the dialog and restart Acrobat Distiller.
Now the error should no longer appear. And, if the error persist then you need technical support to point out the error.. But I think the error should be resolved with above steps.
Thanks & have a nice day.....
Jimmy Ray Jit
04-24-2012 01:54 PM - edited 04-24-2012 01:56 PM
I had the same printing error with a Power Point on a Ricoh MFD and the Xerox Customer solution worked.