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Technical Escalation Service Provider
KathyH56523-ASP
Posts: 10
Registered: ‎11-24-2010

Postscript error: invalidfont when printing from PowerPoint

My customer is getting this only when printing different docs from PowerPoint. PDFs print without a problem.

 

ERROR: invalidfont

OFFENDING COMMAND: xshow

 

It will begin the doc ok but stop in the middle and spit out a page with the above error. If he reprints the doc, it will stop at a different spot with the same error page at the end. He has tried many different PowerPoint docs with the same result.

 

I tried updateing the firmware on the the Phaser 8560 to the latest. Also did a PS NVRAM reset. Any ideas?

 

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Advisor
Fabio
Posts: 1,340
Registered: ‎10-11-2010

Re: Postscript error: invalidfont when printing from PowerPoint

well, that font is not on the machine, some programs are setup to send to font along the print job.

seems powerpoint isnt...

 

in windows , if you print and go the properties of the driver, goto the advanced tab, there is a setting for the fonts to send with the print file, i believe its called , download as softfont

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New Member
Papabravo
Posts: 1
Registered: ‎09-22-2011

Re: Postscript error: invalidfont when printing from PowerPoint

[ Edited ]

I am getting the error from MS Word 2010 with a document that uses Calibri 10 pt. The "download as softfont" produces the same result. Converting and saving the file as a dot PDF did solve the problem but I'm curious about the root cause of the problem. So what is the story?

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Advisor
Fabio
Posts: 1,340
Registered: ‎10-11-2010

Re: Postscript error: invalidfont when printing from PowerPoint

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New Member
Quasi-IS
Posts: 1
Registered: ‎02-10-2012

Re: Postscript error: invalidfont when printing from PowerPoint

Having the same issue on a 7335.  Calibri fonts in PowerPoint.  Xerox Customer Service fix:

 

1. Select Printers and Faxes under the Start button

2. Right Click on your printer icon and select Printing Preferences

3. Select the Advanced tab

4. Follow yellow highlighted settings below and select Apply.

 

Advanced Tab.jpg

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New Member
jimmyrayjit
Posts: 1
Registered: ‎03-27-2012

Re: Postscript error: invalidfont when printing from PowerPoint

[ Edited ]

Hello everyone.... here I have read the issue and find out the solution at bottom here ---

 

-> Please Start Acrobat Distiller and select "Font locations" within its "Settings" menu.

-> Remove all the font folders listed there,

-> Don't remove "/Resource/Font" within the Acrobat application folder.

-> Acrobat Distiller will then search your hard disk for all font locations.

-> Close the dialog and restart Acrobat Distiller.

 

Now the error should no longer appear. And, if the error persist then you need technical support to point out the error.. But I think the error should be resolved with above steps.

 

Thanks & have a nice day.....

Jimmy Ray Jit

 Expert

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New Member
fish1467
Posts: 1
Registered: ‎04-24-2012

Re: Postscript error: invalidfont when printing from PowerPoint

[ Edited ]

I had the same printing error with a Power Point on a Ricoh MFD and the Xerox Customer solution worked.

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New Member
geekcrazy
Posts: 1
Registered: ‎08-24-2012

Re: Postscript error: invalidfont when printing from PowerPoint

The xerox fix worked for me.

 

Does this mean we have to change all of our printer drivers to PCL 6???

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