01-25-2012 06:12 PM
On a WorkCentre 7530:
Print jobs coming from two different computers today started being stopped in the WorkCenre queue with a Status Code of 22-513-04. The internal description for that code is:
"Queued job needs resources. User intervention is required to supply resources required for one or more queued jobs; jobs will be held until resources are available. Machine services are unaffected."
I can only access the machine remotely, but users standing at the machine report it seems to be wanting to send the job to a Tray that requires manually feeding. But the job is set to autoselect the Tray and the paper is just plain old 8.5 X 11 which is plentifully loaded in the printer's other trays.
The computers are running OS X.3.9 and using a driver for the WorkCentre 7328. These computers were working fine with the printer up until this morning.
Thanks for any advice.
01-25-2012 07:27 PM
01-25-2012 08:36 PM
Thanks for the upgrade recommendation!
Unfortunately, Xerox does not provide a compatible WorkCentre 7530 driver for OS X.3.9. This is why the machines are still using the 7328 driver. (As a matter of fact the 7530 10.4 installer disk image will not even mount on 10.3.9).
And up until this morning, both machines were working fine.
Quite perplexing. It's almost as if someone accidentally changed something on the printer itself which is suddenly causing the 10.3 machines to fail. The 10.4 machines are working fine.
01-26-2012 11:42 AM
I'm having the same issue with one user and but the machine is a 7775 Workcentre. It's weird because its only ONE PDF this is happening with.
01-26-2012 12:06 PM
can you use this ppd file? its the latest one (universal driver) , ignore the model on that page...
01-28-2012 12:54 PM
A Xerox tech came and worked on the 7530. I was not present during the visit, but a second hand report suggests that he did not think he had resolved the problem with the 10.3 machines.
But, unexpectedly, the 10.3 machines began printing successfully afterwards.
So I remain puzzled, but the situation seems to be resolved.
No changes were made to the client computers themselves.
12-11-2012 08:54 AM
was anyone able to pinpoint the exact cause of this error code?
I have a customer experiencing it when attempting to print on 11x17
“the job was deleted due to a system error 22-319-04”
12-11-2012 10:20 AM - edited 12-11-2012 10:22 AM
This fault code is not the same as the one stated in the original post, which means this is different.
What I know, this fault code is usually seen when attempting to print a pdf in different sizes, this has been reported to Xerox and they are working on a fix.
Though all you can do right now what I know, is to convert the file to another format or change the size on the printout.
Please remember to select "Accept as Solution" for posts that helped you solve the issue.
12-14-2012 01:17 AM
The errors you seem to be getting are from the firmware loaded on your machine. I would contact your local support group and obtain the latest firmware for your machine and upgrade it.
If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
3 weeks ago
Called technical support. This is issue is simply someone has changed the paper color or the paper size in tray 1. So check your tray settings! Tray 1 had been changed to Green 8.5 x 11 size. Open the tray and close it then you get a prompt to keep tray settings. At that point choose NO then change the paper back to plain white. That is what we did then all the held up jobs started printing!