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New Member
Posts: 3
Registered: 2 weeks ago

Printer's Active queue releases jobs to unwanted users

Hi all,

 

We have got 3 WorkCentre printers (7835, 5945) coupled with PaperCut and setup with smartcard login for "Followme" printing. When swiping the card, it automatically releases user's jobs upon login.

But there are situations (paper jam or no paper for example) where the printing is not coming out after user A swipes the card at Printer 1, and, let’s say user A hasn't notice the error on the screen and leaves to its desk thinking to resend the job later...

Because user A and maybe other users swiped the card while Printer 1 was not printing, their job went to Printer 1 queue (on local hdd if I’m not mistaking) and cannot be released at a different printer (job is no longer present in Followme printer’s queue). Now, if user B clears the issue at Printer 1 (fills the trays with paper or unjam the printer), user’s A prints and other’s prints will be printed straight away.

So, is there a way to avoid this situation? Thank you!

Valued Member
Posts: 97
Registered: ‎10-04-2013

Re: Printer's Active queue releases jobs to unwanted users

not sure if this has any effect on followme printing...

 

If you go to properties, services, secure print you can change it to prompt for passcode before releasing jobs.

Highlighted
Valued Advisor
Posts: 1,635
Registered: ‎10-11-2010

Re: Printer's Active queue releases jobs to unwanted users

[ Edited ]

no, once job is released out follow me, its already in the printer, you cant change that in papercut

another approach is to use SNMP validation in papercut, that will check if the machine is in error

but i never use that, it also has disadvantages

for example

before every print job, it checks the counters, so there is a small delay on every job

also, if you make  a print, and while in login session, you can make copy, papercut doesnt know whats going on :)

New Member
Posts: 3
Registered: 2 weeks ago

Re: Printer's Active queue releases jobs to unwanted users

[ Edited ]

#js983e Thanks for the tip, but we want things to be simple.

New Member
Posts: 3
Registered: 2 weeks ago

Re: Printer's Active queue releases jobs to unwanted users

[ Edited ]

#Fabio Thanks for reply, this is interesting. I will let you know of the outcome, but we need to decide if is worth making the change.