10-04-2017 10:27 AM
We have got 3 WorkCentre printers (7835, 5945) coupled with PaperCut and setup with smartcard login for "Followme" printing. When swiping the card, it automatically releases user's jobs upon login.
But there are situations (paper jam or no paper for example) where the printing is not coming out after user A swipes the card at Printer 1, and, let’s say user A hasn't notice the error on the screen and leaves to its desk thinking to resend the job later...
Because user A and maybe other users swiped the card while Printer 1 was not printing, their job went to Printer 1 queue (on local hdd if I’m not mistaking) and cannot be released at a different printer (job is no longer present in Followme printer’s queue). Now, if user B clears the issue at Printer 1 (fills the trays with paper or unjam the printer), user’s A prints and other’s prints will be printed straight away.
So, is there a way to avoid this situation? Thank you!
10-04-2017 05:19 PM
not sure if this has any effect on followme printing...
If you go to properties, services, secure print you can change it to prompt for passcode before releasing jobs.
10-05-2017 02:17 AM - edited 10-05-2017 02:19 AM
no, once job is released out follow me, its already in the printer, you cant change that in papercut
another approach is to use SNMP validation in papercut, that will check if the machine is in error
but i never use that, it also has disadvantages
before every print job, it checks the counters, so there is a small delay on every job
also, if you make a print, and while in login session, you can make copy, papercut doesnt know whats going on :)
10-05-2017 03:50 AM - edited 10-05-2017 03:52 AM
#Fabio Thanks for reply, this is interesting. I will let you know of the outcome, but we need to decide if is worth making the change.
03-08-2018 07:05 AM
03-10-2018 04:24 AM
To set the time that the printer holds print jobs before deleting them
In the CentreWare Internet Services "the webpage of the machine "
login as admin > properties >services > printing >general > Delete Held Jobs After >enter the time in minutes.