Showing results for 
Search instead for 
Do you mean 
Frequent Member
Posts: 37
Registered: ‎06-26-2013

Scanner issue

Nuvera 100EA

FreeFlow Print Server front end

Document handler & Scanner



when an 8.5 x 14 is placed into document handler to be scanned and printed it shows the incorrect size, in this case 11 x 17, paper choice to use is 8.5 x 14, the result is the image is printing in upper left hand corner of the sheet, 8.5 x 14, and type is cut off.


Is this an issue I can solve or is this a call for service?

Analyst Nation Moderator
Posts: 3,998
Registered: ‎11-25-2013

Re: Scanner issue

Most likely you will need a service tech.


Does it only happen with the ADF when doing a scan? Or does that include with Copies? <firmware vs hardware>


How about direct off the platen glass? <adf sensor vs scanner sensor>


If you set the paper source as legal manually, and the original size as legal manually, does it work then? <just narrows the troubleshooting realistically>



Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!